Senior Training and Knowledge Specialist Job

The Senior Training and Knowledge Specialist (specialist) will assess, plan, develop, deliver, and evaluate a learning and knowledge management program for platforms, digital skills, and business processes to support strategic initiatives within University Advancement (UA).

The specialist designs, manages, and maintains training and knowledge management programs for platforms and skills tied to UA’s digital transformation. Platforms and skills within the scope of this position include but are not limited to UA’s Salesforce-based customer relationship management (CRM) tool, a digital marketing/communication tool, data security and maintenance procedures, and digital and data skill development. The specialist ensures new employees receive role-based digital and data training during onboarding, and tracks and manages employee engagement with required annual trainings. The specialist also partners with colleagues in central UO Learning and Development and UO Information Services’ User Support Services team to co-develop and co-deliver training for Advancement staff using enterprise-wide platforms and digital skills. The specialist will be responsible for performing training needs assessments, designing, and delivering curriculum and learning materials, and for managing all phases of training interventions.

The specialist is responsible for managing and disseminating knowledge critical to the success of the Digital First Strategy team. The specialist plays a vital role in ensuring University Advancement team members are equipped with the latest industry insights, tools, and best practices to excel in their roles. This position leads business process documentation efforts across UA for tools and software within the DFS portfolio, ensuring comprehension and consistency, as well as continuously updating and curating content for relevance and accuracy. As a member of the team leading Advancement’s digital transformation, the specialist will work with Advancement colleagues in a way that fosters a culture of knowledge sharing and collaboration.

To be successful, the specialist will need to be highly organized and adaptable, capable of providing excellent customer service, and comfortable working with technology and data as well as demonstrating excellent communication skills.

Minimum Requirements
• This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Professional Competencies
• Independence and creativity in project management and implementation.
• Independent judgment, and ability to effectively interact with a wide range of internal and external audiences.
• Ability to establish and maintain working relationships with faculty, staff, fundraising colleagues, and others, and willingness to contribute to new initiatives and discussions.
• Ability to interact, communicate, and work effectively with individuals, recognizing and respecting the many and varied identities of each person.
• Commitment to promoting and enhancing diversity, equity, and inclusion.
• Skilled in providing excellent communication – ability to communicate with different audiences through different channels.
• Ability to learn and teach skills, processes, and tools.
• Ability to assess needs, develop curriculum, deliver training, and evaluate trainee proficiency.
• Ability to partner and collaborate with internal teams.
• Ability to organize, synthesize, summarize and communicate knowledge and information.
• Ability to document business processes.
• Skilled in time management and project prioritization.
• Ability to thrive in fast-paced, agile work environments demonstrating flexibility and resilience.

Preferred Qualifications
• Experience as a leader and trainer which included responsibility for assessing, planning, delivering, and evaluating training needs in a program or organization.
• Experience in higher education.
• Experience with fundraising or a closely related field such as sales business processes and tools.
• Experience with using digital tools to streamline and improve day-to-day work.
• Experience with Salesforce products.
• Experience with instructional design and training platforms.

The University of Oregon Alumni Association (UOAA) fosters lifelong relationships, deepens engagement, and advocates on behalf of the university and Duck alumni around the world. Launched in 1879, the UOAA is proud of its long history of keeping alumni connected to the university and to one another, offering a wide array of opportunities for service and engagement. With a membership of over 20,000, the UOAA serves as an important connection to the university for more than 280,000 alumni worldwide. Our vision is to be among the very best alumni relations programs in the world, uniting and engaging Ducks in all stages of flight.