Senior Leader – Customer Quality & Reliability (Semiconductor Industry) Job

West Coast, U.S. | Onsite / Hybrid Full-Time | Relocation Available

A global technology innovator in the advanced electronics and semiconductor space is seeking a senior-level quality leader to oversee customer satisfaction, issue resolution, and product reliability performance at scale. This role is ideal for a strategic thinker with strong communication skills and deep technical knowledge in customer-facing quality functions.

This position plays a critical leadership role, serving as a direct liaison between technical teams and global clients, and requires extensive experience with complex manufacturing and high-reliability environments.

What You’ll Be Responsible For:
• Lead and develop a high-impact engineering team focused on customer quality, field performance, and root cause resolution.
• Act as the central point of contact for customer quality matters, including escalations, audits, and process reviews.
• Drive issue investigation and resolution using structured methodologies (such as 8D), ensuring traceable and timely corrective actions.
• Partner cross-functionally with engineering, product, sales, and testing teams to close feedback loops and enhance customer satisfaction.
• Manage customer-driven change requests, documentation, and product qualification processes.
• Support global client relationships through regular site visits (~60% travel) and consistent, solution-focused communication.

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What You Bring to the Table:
• Bachelor’s degree in Electrical Engineering or a closely related technical discipline.
• 10+ years of experience in customer-facing quality roles within the semiconductor or advanced electronics industry.
• Proven ability to lead quality engineering teams and manage complex global customer relationships.
• Deep understanding of manufacturing processes, product lifecycle, and quality compliance standards.
• Strong expertise in 8D problem-solving, root cause analysis, and technical report writing.
• Excellent interpersonal and written communication skills.
• Availability to travel internationally up to 60%.
• Bonus: Mandarin language skills highly preferred (written and verbal).

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Compensation & Perks:
• Competitive base salary with flexibility for exceptional candidates
• Long-term incentive plan (RSU equity) distributed over four years, fully vested at grant
• Full relocation support offered
• Comprehensive benefits package: medical, dental, vision, 401(k), and more
• Supportive, agile, and technically-driven environment with fast hiring process for top talent

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🔒 Confidentiality Note:

Due to the nature of this opportunity, client and company details will only be shared with candidates who meet the core requirements and express strong, genuine interest. This is a retained, high-priority search conducted on behalf of a long-term client partner.

Health/Dental Benefits, Retirement Benefits, Relocation Assistance, Other Benefits

MJ Executive Search a talent acquisition and executive search firm specializing in high-impact recruiting solutions across the U.S. and Latin America. Founded by industry veteran with over 17 years of experience in full-cycle recruitment, we are committed to connecting top-tier talent with organizations seeking performance, culture fit, and long-term success.