Senior IT Services Administrator Job

The Company: T&T Supermarket Inc.

Corporate Office: 6311 Fraserwood Place, Richmond, BC, V6W 1J2

Work Location: 8/F-123 Commerce Valley Drive East, Markham, ON L3T 7W8

Start Date: ASAP

Type of Position: Full time, permanent

Positions Available: 1

Hours per Week: 40

Salary: $80,000 / Year

Benefits:
• 10 days vacation
• Extended health care plan
• Dental care plan
• Group life Insurance and accidental death & dismemberment plan
• Vision care plan
• Staff purchase discount
• Discretionary bonus
• Other benefits

Languages
• English

Education
• A diploma or bachelor’s degree in computer science, network administration, Web technology or a related field

Work setting
• Supermarket / grocery store, Retail business, Head office

Experience
•Minimum 5 years of relevant work experience in systems administration
•Minimum 1 year of supervisory experience

Transportation/Travel Information
• Willing to travel to retail store locations as required

Work Conditions and Physical Capabilities
• Fast-paced environment, Work under pressure, Tight deadlines, Attention to detail

Personal Suitability
• Client focus, Accurate, Effective interpersonal skills, Team player

Computer and Technology Knowledge
• LANs, WANs, Microsoft 365, Microsoft SCCM, Intune, JAMF, MFA, Security Software, Scripting: Microsoft Intune & PowerShell

General Tasks:
• Coordinate access and use of computer networks
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Monitor the performance of computer systems and networks
• Troubleshoot, maintain and upgrade web server hardware and software
• Evaluate and install computer hardware, networking software and operating system software
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Set up local area networks and connections to the Internet
• Supervise technical staff

Detailed Job Description:

The Role:

Reporting to IT Manager, Business Services, the Senior IT Services Administrator is responsible for the technical design, planning, establishing, implementation, and the highest level of performance tuning and recovery procedures for mission critical enterprise systems.

Serving as a technical expert in the areas of system administration for complex computer systems, this position is also required to provide project leadership and lead / conduct technical research and development in achieving continuous innovation within the infrastructure.

Major Responsibilities:
• Establish, maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), workstations, laptops, server resources, internet connections, telecommunication systems, and other IT infrastructure across corporate offices and retail store locations.
• Perform daily system monitoring, review automated schedulers, check server availability, monitor network performance, and verify the operational status of Enterprise Information Systems to ensure business continuity.
• Operate master consoles and monitoring tools to track the performance of computer systems and networks, managing IT infrastructure across massive-scale, multi-site operations.
• Provide technical support and problem-solving services to network users, including troubleshooting workstation issues, network connectivity, enterprise application issues, and complex database/file errors, as well as administering Microsoft 365 accounts, distribution lists, and internal web portal access.
• Provide comprehensive technical support for Enterprise Information Systems, including computer client configuration, backend application troubleshooting, and resolution of system errors through basic shell scripting or other scripting tasks when required.
• Perform routine network start-up and close-down procedures, maintain system control records, document technical issues, and ensure proper follow-up and resolution.
• Perform data backup activities, support disaster recovery procedures, and assist with system restoration or recovery activities to minimize operational disruption.
• Conduct system tests, network checks, security reviews, and quality controls to ensure IT systems and infrastructure meet company standards and operational requirements.
• Enforce corporate IT security policies and procedures and perform regular security monitoring, including access control, mobile device management, endpoint configuration, and other security-related technical controls.
• Lead IT infrastructure setup for new store openings, store renovations, warehouse expansions, and other business projects, including equipment preparation, network readiness, cabling coordination, POS/SCO deployment, and post-launch technical support.
• Provide technical guidance and mentorship to team members, share knowledge on troubleshooting procedures, and conduct technical research to identify practical solutions that improve IT infrastructure, system reliability, and operational efficiency.
• Perform other related duties and assignments as required by management.

Knowledge, Skills and Ability Requirements:

• Possess 5 years or more experience in various information technology system administration functions including but not limited to operating systems administration, database administration, software engineering, network administration, computer operation or system programming
• A diploma or bachelor’s degree in computer science, network administration, Web technology or a related field
• Certification, such as Microsoft Certified Systems Engineering (MCSE), Project Management, IT Infrastructure Library (ITIL) or other designations relating to IT service management job skills is an asset
• Strong teamwork skills and effective project management techniques with knowledge of principles and practices of effective management and supervision is a must
• Good presentation and communication skills; possess highly systematic & analytical problem-solving ability; also, be able to plan, organize and document complex system design activities and to configure systems to be consistent with company policies/procedures
• Service oriented with good interpersonal and customer relations skills
• Demonstrate initiative, flexibility and responsiveness in completing tasks

If you are interested in the Senior IT Services Administrator position and would like to join and grow with T&T Supermarket Inc., we encourage you to send us a Cover Letter and Resume in confidence to [email protected].

We thank all applicants who applied for the position; however, only those shortlisted candidates will be contacted for an interview.

About T&T Supermarket Inc. Established in 1993 with Head Office located in Richmond B.C., T&T Supermarket Inc. (www.tnt-supermarket.com) is Canada's largest Asian supermarket chain and one of the fastest growing retailers in the country. Our mission was to bring Asian Canadian families a place to shop for groceries and fresh food so that they would feel at home, as well as to introduce the diversity of Asian food culture to mainstream Canadian families. In 2009, T&T was acquired by Loblaw Companies Limited ("Loblaws") to continue expanding and promoting Asian products to more Canadian families. Today, we own more than 30 stores across Canada, offering exceptional service and value. Our success in Canada has led to recent expansion to our stores in Bellevue and Lynnwood, Washington, USA in 2024 and 2025.