Senior, Dispatcher/Router-2352328 Job
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Employer: Waste Management
SpiderID: 14233844
Location: Pompano Beach, Florida
Posted: 9/3/2026
Wage:
Priority Review Date: 12/2/2026
Job Code / NOC / SOC: 2352328
Category: Executive
Job Description:
REMOTE POSITION to include Virtual Training ~ Must live within the Florida market area within 50 miles of a WM site.
Experience in Dispatch/Routing/Optimizing Routes Needed
Strong Communication and Computer Skills Preferred!
Pay Range: $22/hr
Shift: Monday-Friday, 10a.m. start time to 6:30 p.m. CST - preferred to be flexible during operation hours
What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.
We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Ready to roll with us? Click Apply to join the WM team today.
I. Job Summary
Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
II. Essential Duties and Responsibilities
Works with routing specialists, route managers, and the service department to optimize complex routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Serves as point person for manager; coordinates projects and other tasks as necessary
Delegates work in managers absence
Serves as an escalation point for other Dispatchers in the department
Train new Dispatchers
Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area
III. Qualifications
A. Required Qualifications
High School Diploma or G.E.D (accredited).
2 years Minimum of previous dispatching experience (in addition to education requirements). and
B. Preferred Qualifications
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
? Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Please apply now on the site below, or call 877.220.5627, to speak with a Waste Management recruiter today
https://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/WMCareers/job/2352328
Equal Opportunity Employer Minority/Female/Disability/Veteran
Experience in Dispatch/Routing/Optimizing Routes Needed
Strong Communication and Computer Skills Preferred!
Pay Range: $22/hr
Shift: Monday-Friday, 10a.m. start time to 6:30 p.m. CST - preferred to be flexible during operation hours
What is the value of a WM Job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career.
We Are Always Working For A Sustainable Tomorrow®: Our mission is to leave the world a better place than we found it by helping its inhabitants find purpose in becoming its caretakers.
We Are People First: The members of the WM family are the foundation for our success. We foster an environment where all teammates feel welcomed, valued and seen.
We Are Committed to Your Growth: Your Tomorrow Education Assistance Program, paid on-the-job training, and established career progression.
We Are Stable: From the front line to the corporate offices, our team members perform essential and meaningful work.
We Are a Family: At WM we are over 60,000 people - from many places and many backgrounds, and it is our amazing differences that make us stronger.
We Are Investing in You: Amazing Medical, Dental & Vision, 401K with match, discounted stock options, dependent day care, and more!
Ready to roll with us? Click Apply to join the WM team today.
I. Job Summary
Communicates back and forth with WM Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, WM customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts.
II. Essential Duties and Responsibilities
Works with routing specialists, route managers, and the service department to optimize complex routes
Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response
Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service
Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues
Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues
Records and documents information from Drivers and distributes to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Serves as point person for manager; coordinates projects and other tasks as necessary
Delegates work in managers absence
Serves as an escalation point for other Dispatchers in the department
Train new Dispatchers
Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area
III. Qualifications
A. Required Qualifications
High School Diploma or G.E.D (accredited).
2 years Minimum of previous dispatching experience (in addition to education requirements). and
B. Preferred Qualifications
Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred.
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
? Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
Please apply now on the site below, or call 877.220.5627, to speak with a Waste Management recruiter today
https://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/WMCareers/job/2352328
Equal Opportunity Employer Minority/Female/Disability/Veteran
Job Benefits:
Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave
Contact Information:
| Contact Name: Waste Management | Type: |
| Company: Neeraj Gupta | |
| Web Site: https://emcm.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/WMCareers/job/2352328 | |