Sales supervisor Job

Location: 181 Bentley St suite 4, Markham, ON L3R 3Y1
Salary: $36.00 / hourly
Terms of employment: Permanent employment Full time (40 hours per week), Day, Evening, Morning, Weekend
Start date: Starts as soon as possible
Benefits: Health care plan, dental plan, vision care benefits
Vacancies: 1 vacancy

How to apply
By email: [email protected], you must include a cover letter in your application.
Equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: persons with disabilities, newcomers and refugees, youths, Indigenous people, visible minorities

Languages: English
Asset languages: Mandarin
Education: College/CEGEP
Experience: 1 year to less than 2 years
Responsibilities:
• Authorize payments by cheque — Review and approve cheque payments to vendors, suppliers, and service providers in accordance with company financial policies, ensuring accuracy, proper documentation, and alignment with purchasing budgets.
• Order merchandise — Source and procure high-performance PC components, peripherals, and accessories from trusted suppliers; monitor market trends and product availability to ensure Jiyu Tech's inventory reflects the latest and most in-demand hardware in the gaming and enthusiast space.
• Establish work schedules — Plan and manage staff scheduling to ensure optimal coverage during peak retail hours, product launches, and seasonal demand surges, balancing operational needs with team availability.
• Sell merchandise — Engage directly with customers to understand their performance needs and recommend tailored PC builds, components, and upgrades; champion Jiyu Tech's product lineup with in-depth technical knowledge and a genuine passion for gaming and creator technology.
• Prepare reports on sales volumes, merchandising and personnel matters — Compile and analyze regular reports on sales performance, inventory movement, promotional effectiveness, and team productivity; present actionable insights to management to support data-driven business decisions.
• Resolve issues that may arise, including customer requests, complaints and supply shortages — Serve as the primary escalation point for complex customer concerns, warranty inquiries, and build-related issues; proactively address supply chain disruptions to minimize impact on fulfillment timelines and customer satisfaction.
• Organize and maintain inventory — Oversee accurate tracking and organization of all components, prebuilt systems, and retail stock; conduct regular audits to prevent discrepancies, reduce shrinkage, and ensure inventory levels align with demand forecasts.
• Supervise and co-ordinate activities of workers — Lead, mentor, and motivate a team of sales associates and technicians, fostering a high-performance culture rooted in Jiyu Tech's values of precision, craftsmanship, and customer dedication; coordinate daily workflows to ensure seamless store operations.
• Conduct performance reviews — Deliver regular, constructive performance evaluations that recognize individual achievements, identify areas for professional growth, and set clear, measurable goals aligned with Jiyu Tech's standards and business objectives.
• Onboard and develop team members — Train new hires on product knowledge, sales techniques, and Jiyu Tech's quality standards; continuously coach the team on technical specifications so every staff member can confidently guide customers through high-end build decisions.
• Collaborate with the technical team — Work closely with builders and technicians to ensure pre-sale configurations align with customer expectations, delivery timelines, and Jiyu Tech's quality benchmarks; contribute to the development of internal SOPs for sales, inventory, and customer service workflows.
• Develop and execute sales strategies — Design and implement in-store and online sales initiatives to meet or exceed monthly revenue targets; identify upsell and cross-sell opportunities across builds, peripherals, warranties, and upgrade services to maximize revenue per customer.
• Monitor market trends and competitor activity — Track competitor pricing, new product releases, and industry developments to keep Jiyu Tech's offerings sharp and competitive; bring forward recommendations on new product lines, promotions, or service expansions based on real sales data and customer feedback.
• Build and maintain customer relationships — Cultivate long-term relationships with repeat clients, corporate buyers, and content creator partnerships; represent Jiyu Tech's brand at gaming events, expos, and community activations to drive brand loyalty and new business.

Additional information
Personal suitability: Client focus, Efficient interpersonal skills, Flexibility, Organized, Reliability, Team player, Dependability, Excellent written communication, Initiative, Judgement

Health/Dental Benefits

Quality Craftsmanship: Craftsmanship is at the heart of everything we do. Each Jiyu-Tech custom computer is meticulously assembled by our skilled technicians with utmost precision and attention to detail. We take pride in the quality of our work, ensuring that every component is flawlessly integrated and optimized for peak performance. Our custom computers not only deliver exceptional gaming power but also boast a visually stunning aesthetic. Personalized Service: At Jiyu-Tech, we believe in the power of personalization. We work closely with each gamer to understand their specific needs and preferences, offering a personalized consultation to design and build a custom computer that is tailored to their gaming aspirations. Our dedicated team is always available to provide expert guidance, answer questions, and offer ongoing technical support, ensuring that your gaming experience with Jiyu-Tech is nothing short of exceptional.