Room Attendant-1 Job

Position Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality.
• Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom
• Empty all trash containers and replace with fresh liners
• Restock useable items in guest rooms or suites, i.e., soap, towels, paper items
• Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware
• Clean and vacuum exterior entry and hallways
• Keep linen closets and supply areas clean and organized
• Ensure guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
• Promptly handles guest complaints or requests and refers to supervisor if unable to handle
• Ensures that all rooms or suites are secured upon leaving the guest room or suite
• Handles chemicals and equipment as trained and according to label directions

2. Aligns with the "Be Our Guest" service standards to build and reinforce skills that create a lasting service culture that provides caring, comfortable and consistent experiences.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Provides genuine hospitality and teamwork on an ongoing basis
• Assumes the responsibility to notice when the guest is not satisfied and works to resolve
• Performs other duties required to provide the service brand behavior and genuine hospitality

Brand
Country Inns and Suites

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.