Returns Associate Job

ocation: Bensenville, IL

Schedule: Monday - Friday 9:00 AM - 6:00 PM

Status: Full-time (Non-exempt)

Compensation: Starting at $20.00 hourly

$300 Sign-on Bonus After Completion of the 90-day Probationary Period

The returns associate bilingual (English/Spanish) works closely with our Customer Service and Warehouse team members to address all customer questions regarding product exchanges, replacements, and returns. This position is responsible for processing and authorizing returned items from customers including handling and inspecting returns, and processing information pertaining to merchandise to be returned to the manufacturer because of defects or quantity errors. must have multi-tasking abilities, know how to print purchase orders and check in damaged products. understanding of Zoho, big commerce, google sheets, monday.com-CRM task management and excel spreadsheets.

Essential Functions

Examine and compare returned merchandise with the original order to record information such as quantity, type of defect, and date on the invoice or other forms.
Enter return information into our inventory management and in the CRM system.
Calls customers concerning their return and obtains all necessary information to ensure the opportunity for complete satisfaction is provided.
Complete all necessary forms for all returned items and track all inventory transactions made through the returns process.
Enter or retrieve relevant information into/from our inventory management system to ensure returns are processed correctly.
Manage and process customer returns and communicate with appropriate staff to ensure similar issues are prevented in the future.
Carefully inspect and clean all returned products for damage.
Repackage, Reship, or restock returned products with care after careful inspection.
Box and prepare replacement products for shipment.
Box and prepare items that are to be sold on the website or be sent as promotional materials.
File claims with the suppliers and communicate with the suppliers if the products are defective.
Properly disposed of defective products based on company guidelines.
Assist other departments as needed.
Perform other duties as assigned by the Returns Manager.

Competencies

Excellent communication and follow-up skills.
Customer/Client Focus.
Organizational Skills.
Multi-tasking ability and problem-solving skills.
Time Management.
Extreme attention to detail.
Work Environment

This job operates in a warehouse environment. Where the noise level can be loud is required. This role routinely uses standard office equipment such as computers, photocopiers, filing cabinets, box cutters, and picking carts.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands or fingers to handle or feel; and reach with hands and arms. The employee must be able to lift/carry/move up to 30 pounds frequently, push and pull full rolling racks of returned merchandise.

Work Authorization

Must have legal authorization to work in the United States.

What We Offer

Annual Performance Review-Up to 3% at 90-day Review. Up to 8% at yearly review
Annual Perfect Attendance gift card Ceremony
Casual Work Environment
Employee Assistance Program
Employee Birthday Celebration with Gift Card Distribution
Employee of the Month Celebration
Generous Paid Time off Program
Insurance Coverage which includes Medical, Dental, Vision and Life Insurance
Monthly Company Activities and Celebrations
Monthly Manager Lunches
Paid Holidays
Potential for Advancement
Spotlight Employee Recognition
401(k) with Employer Match

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

Midwest Goods Inc. was founded in 2014 and is a wholesale distributor of vape and electronic cigarette products.