Retail store supervisor Job

Description
Job Title: Retail store supervisor
Employer: 301Nelson Fuel Inc
301 Nelson Avenue, Nelson, BC V1L 2M7
Wage: $26 hourly
Hours: 40 hours per week
Vacancies: 1
Position Type: Full-time, Permanent
Start Date: As soon as possible

Job Summary:

301Nelson Fuel Inc. is looking for a reliable and motivated Retail Store Supervisor to support daily operations at our busy fuel and convenience store in Nelson, BC. This role is ideal for individuals who enjoy working in a customer focused environment and are ready to take on leadership responsibilities. The supervisor will oversee staff, maintain inventory, ensure excellent customer service, and uphold store standards.

This opportunity is well suited for, individuals looking to grow their retail leadership experience, and those who thrive in a fast paced setting. Strong communication skills, a positive attitude, and the ability to work independently or as part of a team are essential.

Key Responsibilities
• Supervise and coordinate the daily activities of sales associates and cashiers to ensure efficient store operations.
• Assign tasks to sales staff, prepare weekly work schedules, and adjust staffing levels based on business needs.
• Authorize payments, refunds, exchanges, and other transactions in accordance with company policies.
• Resolve customer concerns, special requests, escalated complaints, and issues related to product availability or supply shortages.
• Monitor inventory levels, maintain stock accuracy, and place merchandise orders to prevent shortages.
• Oversee receiving, stocking, and rotation of products to ensure availability, accuracy, and compliance with store standards.
• Prepare and maintain reports related to sales volumes, inventory, merchandising activities, and personnel performance.
• Participate in hiring, onboarding, and training of new sales staff; monitor performance and provide coaching and feedback.
• Ensure store visual standards are consistently maintained, including product displays, signage, cleanliness, and overall presentation.
• Perform the same duties as sales staff when required to support operations during peak hours or staff shortages.
• Carry out key holding responsibilities such as opening and closing the store, securing cash deposits, and ensuring safety procedures are followed.
• Manage escalated customer issues, coordinate with suppliers, sign for deliveries, and verify shipment accuracy.
• Assist in developing and implementing store level marketing and promotional strategies to increase sales and customer engagement.

Work Conditions & Physical Capabilities
• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling
• Morning, afternoon, evening, weekend, and holiday shifts as required.

Personal Suitability
• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Dependability
• Judgement
• Ability to multitask

Requirements:
Proficiency in English
Education: Secondary (high) school graduation certificate
Experience: 7 months to less than 1 year

What We Offer:
o Competitive hourly wage
o Stable, long-term employment
o Supportive work environment with growth opportunities
o Inclusive and diverse workplace culture

We Encourage Applications From:
o Canadian citizens and permanent residents
o Youth

Paid Holidays, Vacations, and Sick Leave