Retail Operations Manager / Sales Manager Job

Clivia Products of Canada Inc. is seeking an experienced Retail Operations Manager / Sales Manager (NOC 60020) to oversee and grow our retail and e-commerce operations.

Company Information
Clivia Products of Canada Inc. is a leading beauty supply retailer operating both a retail storefront and an online store in Vaughan, Ontario. We specialize in importing professional beauty and hairstyling products from Italy and distributing them throughout Ontario. Our products are available to consumers and salon professionals through our retail and online sales channels.

Position Summary
The Retail Operations Manager / Sales Manager is responsible for planning, organizing, directing, controlling, and evaluating the overall operations of the business. The position oversees strategic planning, budgeting, marketing, purchasing, inventory management, sales performance, staff supervision, customer service, and business development initiatives to ensure profitability and continued growth.

This role requires a strong background in retail operations, experience within the beauty, hair care, and personal care industry, and a motivated leader who can inspire their team, optimize business performance, and ensure continued growth and profitability.

Duties / Responsibilities of the Position
• Plan, organize, direct, control, and evaluate the operations of the business.
• Oversee business finances, including budgeting, expense management, revenue monitoring, and financial reporting.
• Manage sales operations, establish sales targets, and forecast annual, quarterly, and monthly revenue.
• Establish and implement company policies and procedures.
• Develop and execute marketing strategies and identify trends and potential markets for company products.
• Research market and beauty industry trends to identify customer demand and potential sales opportunities.
• Research new products available in Italy for potential import and sale in Canada.
• Establish and maintain relationships with domestic and Italian suppliers.
• Evaluate product lines and purchasing opportunities to support business growth and profitability.
• Source, negotiate with vendors, purchase, and manage inventory imported from Italy.
• Determine merchandise to be sold and establish pricing.
• Negotiate contracts and maintain relationships with customers, including professional beauty salons.
• Hire, train, supervise, and evaluate employees to ensure effective performance.
• Address staffing requirements, including recruitment, training, development, scheduling and retention of employees
• Oversee payroll administration and ensure the accurate and timely processing of employee wages and related records.
• Formulate and implement strategic business plans and operational objectives.
• Develop strategies to increase sales, including promotional activities.
• Oversee customer service operations, respond to inquiries, and resolve customer concerns.
• Maintain ongoing communication with customers to identify product needs and market opportunities.
• Monitor key performance indicators, sales trends, and profitability metrics and implement corrective actions where necessary.
• Monitor and evaluate business performance and recommend strategies to improve sales, profitability, and customer satisfaction.

Skills & Qualifications
• Minimum of four (4) years of experience in a management role; at the level of responsibility equivalent to those listed above.
• Experience must include responsibility for budgeting, purchasing, inventory management, staff supervision, sales performance and analysis, and overall retail business operations.
• Experience within the beauty, hair care, and personal care industry is required.
• Strong understanding of budgeting, financial reporting, and sales analysis.
• Strong leadership, organizational, planning, and problem-solving skills.
• Ability to manage multiple priorities and work independently and as part of a team.
• Strong attention to detail and commitment to customer service excellence.
• Willingness to continually learn about products and industry trends.
• Ability to lift up to 25 lbs.
• Computer / Technology Skills:
o Experience with Point of Sale (POS) Systems
o Familiarity with Smart Vendor inventory management software.
o Knowledge of QuickBooks.
o Proficiency with Microsoft Word and Microsoft Excel.
o Experience using email and electronic communication tools for business operations.

Language:
• English
• Proficiency in Italian is considered an asset. As a significant portion of inventory is sourced from Italy, the successful candidate may communicate with suppliers who primarily conduct business in Italian. Italian language skills are preferred but not required.

Terms, Wages & Work Hours:
• Permanent, full-time position
• $43.50 hourly based on 37.5 hours per week
• Monday to Friday, with occasional weekend availability as required.

Work Location:
Clivia Products of Canada Inc.
3603 Langstaff Road, Unit 4,
Woodbridge, Ontario L4L 9G7

How to Apply:
• Qualified applicants are invited to submit their resume by email.
• We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Clivia Products of Canada Inc. is committed to providing equal employment opportunities and accommodating applicants with disabilities throughout the recruitment process in accordance with applicable legislation.