Reservations Supervisor Job

- Coordinate, arrange and supervise the work of the reservation department staff and complete relevant performance evaluations.
- Supervise and improve the department's work procedures, and formulate the department's daily work schedule.
- Do a good job in coordinating with the finance, housekeeping and other departments.
- Supervise employees to complete the reservation work on platforms such as phone, email and the Internet in accordance with regulations.
- Supervise employees to do a good job in room change services, check-out and other services.
- Be responsible for the coordination and maintenance of major customers.
- Solve problems and complaints related to the department's work and submit departmental work reports as required.
- Recruit department staff and provide them with training on job responsibilities and company policies.
- Depending on work needs, perform the same duties as the supervised employees.

Experience in hospitality industry, leadership role is required
Communication and problem-solving skills
Ability to handle high-pressure situations with professionalism
Trained in emergency response and de-escalation strategies
Teamwork and decision making is required

Paid Holidays, Vacations, and Sick Leave, Company Cafeteria

The Marriott family helped shape the modern hospitality industry. Our dedicated staff has consistently earned us awards and recognition around the globe. We are driven to continually challenge the status quo and anticipate our customers’ changing needs with new brands, new global locations and new guest experiences.