Rental Coordinator Job

If you are an outgoing and driven individual who is seeking career satisfaction with a financially stable company, join the team at MH Equipment!
As Rental Coordinator with MH Equipment you coordinate rental fleet for Cincinnati and assure healthy rental coordination throughout his or her district. In coordination with the ReSales and Rental Manager, meet and exceed sales and profit goals, increase sales profits and goals, and ensure that proper inventory levels are maintained. Work with the Branch Manager to monitor systems to control expenses at the branch location. Assist in achieving the company’s overall Asset Utilization and ROI goals. Assure that our rental customer receives prompt and effective service from delivery to return of rental equipment.

Company Overview
MH Equipment services, sells and rents high-quality and affordable material handling equipment for varying applications and budgets.
We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to charitable endeavors that our employees are involved with. Our focus and culture are centered on our beliefs that people matter, passion inspires, and purpose unites
For more information on who we are and what we do, please visit our website at www.mhequipment.com.

JOB RESPONSIBILITIES:

Customer Service
• Customer service and relationship building is key to the success and growth of our Rental Department. The expectation is that the Rental Coordinator will develop existing and foster new rental business relationships. This may include visiting existing customers or prospects. The summary of expectation is that this individual will have an attitude that the customer is of utmost importance and we do what we must do within reason to satisfy the customer’s needs. This may include responding to an after-hours call once in a while.
• Receive and respond to all rental equipment inquires for designated location(s), quoting rates, providing delivery, etc. ensuring that every call is handled with superior customer service.
Rental Administrative
• Source rental equipment demands (external and internal customer) from existing fleet and when not available, work with ReSales and Rental Manager to source from outside vendors.
• Create rental contracts in the system, manage rental contract pricing (discounts and proper billing rates) and ensure that rental contract information and paperwork is accurate and complete.
• Communicate with designated branch contact the movement (delivery & return) of rental equipment.
• Ensure that rental contracts are complete including being signed and filed appropriately upon receiving paperwork back from delivery/pickup.
• Coordinate all incoming and outgoing rental transportation (independently or through assigned resources) and ensure that deliveries are made on time.
• Make contact with the customer after delivery to make sure equipment is satisfactory and on time delivery was met.
• Close out and final invoice of rental contract at end of rental.
• Oversee the freight and re-rent expense invoices from vendors.
• Schedule and coordinate Inter-Branch rental transfers through designated person.
• Report any lost orders (including re-rents) through the MH Intranet.
Fleet Management
• Communicate with the Branch / Sales Team on matters of abuse, misuse and overtime.
• Once decisions are made assure all abuse/overtime is billed to the customer as agreed to by all stakeholders.
• Watch over rental work orders daily and work with the Branches to:
• Correct equipment number/customer number
• Correct labor rates
• Watch for re-work
• Monitoring equipment warranties and warranty expirations and take appropriate actions in advance of warranty expiration.
• Work with ReSales and Rental Manager on larger repair costs (over $500.00).
• Manage PM’s.
• Utilize the Fleet App to manage PM’s
• Maintain a 90% PM completion rate
• PM’s scheduled weekly with Service Department
Other
• Other administrative items to be determined or assigned based on workload.
• Reconciliation of re-rent and freight supplier invoices
• Other rental administration and support duties
• Present a professional image in personal appearance, dress and preparation.

POSITION REQUIREMENTS:
• Primary core value is integrity.
• Managerial and leadership skills with ability to inspire others.
• High energy level and passionate about serving the customer.
• A strong desire to contribute and be part of a winning team.
• Ability to organize and prioritize.
• Ability to multitask and stay organized.
• Confidentiality.
• Enjoys competing and winning as a team.
• Good verbal and written communication skills.
• Common sense and problem-solving abilities.
• Proficient computer skills with Microsoft Office including Outlook, Excel, Word, PowerPoint, web searches, etc.
• Must meet the physical requirements of the job.
• Valid driver’s license.
• Regular and prompt attendance required.

WORKING CONDITIONS: Employee is expected to work a basic 40-hour week Monday through Friday plus whatever time is required to accomplish goals for the position. This is a salaried position and is exempt from paid overtime.

Benefits:
• Uniquely MH: Adoption Assistance, Dave Ramsey's Smart Dollar, Pet Insurance, Wellness Program, Vendor Discounts, and more!
• Excellent Compensation: Great pay, 401K with employer match.
• Generous PTO: Paid vacation, holidays, personal, sick days, charity time off.
• Great Insurance: Medical, dental, vision, and life insurance. Short-term and voluntary long-term disability.
• Company Support: Continuous training, safe working environment.
MH Equipment is proud to be an Equal Opportunity Employer

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance

About MH Equipment: As a leader in material handling, with 34 locations across 10 states, we sell, rent, and service high-quality and affordable material handling equipment for varying applications and budgets. Our continued growth has created a need for more skilled technicians. MH Technician Academy will introduce you to the forklift industry. Our staff of professional trainers will teach you everything from the basics of working on engines to the more complicated computer diagnostics and control systems. We give back to the communities we do business in through the His First Foundation, which contributes 10% of our annual income to come alongside our employees' passions. Amazing Culture, Thriving Company, Terrific Opportunity. For more information on who we are and what we do, please visit our website at www.mhequipment.com