Remote Team Member Job

Here are some of the things you’ll be doing:

Customer Support

Respond to customer inquiries via email, chat, or phone

Provide guidance on patch styles, materials (embroidered, PVC, chenille, etc.)
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Help customers with design submissions, approvals, and digital proofs
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Assist with order tracking and follow-up

Design & Production Coordination

Work with customers to understand their patch design ideas (logos, sketches, etc.)
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Help the design team convert artwork to embroidery-ready files

Liaise with the production team to monitor order progress

Marketing & Sales

Support social media content creation (Instagram, TikTok, LinkedIn)

Write blog posts or social media copy about patch styles, use cases, and design tips

Engage in outreach to potential customers (brands, clubs, merch businesses)

Track and analyze marketing metrics, suggest improvements

Administrative Duties

Maintain and update customer and order databases

Assist with follow-ups for quotes, repeat business, or customer feedback

Help with basic bookkeeping, if needed

Excellent written and verbal communication skills

Strong customer service orientation — patient, professional, and helpful

A good eye for design; experience with graphics software (e.g., Adobe Illustrator, Photoshop) is a plus

Organized, detail-oriented, able to manage multiple tasks

Self-motivated, able to work independently in a remote environment

Experience or interest in e-commerce, manufacturing, or custom products is a bonus

Prior experience in digital marketing or social media management is a plus

Health/Dental Benefits, Flex Time, Casual Dress, Other Benefits

The Eagle Patches is a leading custom patch maker in the USA, offering premium embroidered, PVC, woven, and chenille patches for brands, events, teams, and organizations.