REMOTE CUSTOMER SERVICE REPRESENTATIVE Job
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Employer: NEIL HATCH
SpiderID: 14133334
Location: Los Angeles, California
Posted: 1/25/2026
Wage:
Priority Review Date: 4/25/2026
Job Code / NOC / SOC:
Category: Management
Job Description:
CordenPharma is seeking a dependable and customer-focused Remote Customer Service Representative to support our clients and internal teams. This role is ideal for individuals who are professional, attentive to detail, and comfortable handling customer interactions in a remote work environment.
Key Responsibilities
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Provide accurate information regarding products, services, and account-related questions
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions and update records in company systems
• Escalate complex issues to the appropriate department when necessary
• Follow established customer service procedures and quality standards
• Meet daily or weekly performance and response-time targets
• Communicate clearly with supervisors regarding customer concerns or trends
Qualifications
• High school diploma or equivalent (required)
• Previous customer service or call center experience is an advantage, but not required
• Strong communication and problem-solving skills
• Ability to remain professional and empathetic with customers
• Basic computer proficiency (email, CRM systems, word processing)
• Ability to work independently and manage time effectively
• Reliable internet connection and access to a computer
Work Schedule
• Flexible schedule options available
• Part-time or full-time opportunities based on availability and business needs
Compensation & Benefits
• $30.00 per hour
• Fully remote position
• Flexible working hours
• Opportunity for long-term employment based on performance
How to Apply
Interested candidates should submit a resume along with a brief cover letter outlining their interest in the role and any relevant experience.
Key Responsibilities
• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Provide accurate information regarding products, services, and account-related questions
• Resolve customer issues efficiently while maintaining a positive customer experience
• Document customer interactions and update records in company systems
• Escalate complex issues to the appropriate department when necessary
• Follow established customer service procedures and quality standards
• Meet daily or weekly performance and response-time targets
• Communicate clearly with supervisors regarding customer concerns or trends
Qualifications
• High school diploma or equivalent (required)
• Previous customer service or call center experience is an advantage, but not required
• Strong communication and problem-solving skills
• Ability to remain professional and empathetic with customers
• Basic computer proficiency (email, CRM systems, word processing)
• Ability to work independently and manage time effectively
• Reliable internet connection and access to a computer
Work Schedule
• Flexible schedule options available
• Part-time or full-time opportunities based on availability and business needs
Compensation & Benefits
• $30.00 per hour
• Fully remote position
• Flexible working hours
• Opportunity for long-term employment based on performance
How to Apply
Interested candidates should submit a resume along with a brief cover letter outlining their interest in the role and any relevant experience.
Company Profile:
CordenPharma is a full-service partner in the Contract Development & Manufacturing (CDMO) of APIs, Lipid Excipients, Drug Products, and Packaging. We operate through a network of cGMP facilities across Europe and the US, organized under six technology platforms – Peptides, Lipids & Carbohydrates, Oligonucleotides, Injectables, Highly Potent & Oncology, and Small Molecules. Our team of experts translates complex ideas and projects at any stage of development into high-value pharmaceutical products.
Contact Information:
| Contact Name: neil hatch | Type: Employer |
| Company: cordenpharma | |
| Web Site: https://cordenpharma.com/ | |