Remote customer representative Job

Ross Exterior, LLC is seeking a professional, reliable, and customer-focused Remote Customer Service Representative to join our team. The successful candidate will serve as an important point of contact for customers and prospective customers by providing timely, friendly, and professional assistance.

The Customer Service Representative will communicate with customers by phone, email, text, and other approved communication channels. This position will assist with customer inquiries, appointment scheduling, lead follow-up, service information, and general customer support.

The ideal candidate is organized, dependable, comfortable using technology, and able to work independently in a remote environment while maintaining a high level of professionalism and customer service.

Essential Duties and Responsibilities
Answer incoming customer calls and respond to customer inquiries.
Respond to customer emails, text messages, and other communications.
Provide accurate information about company services and customer appointments.
Schedule, confirm, and update customer appointments.
Follow up with prospective customers and existing customers.
Maintain accurate customer and lead information.
Document customer interactions and requests.
Communicate customer needs and service requests to the appropriate team members.
Handle customer questions, concerns, and complaints professionally.
Assist with customer follow-up before, during, and after the service process.
Coordinate with office, sales, and field personnel as needed.
Maintain a professional and positive image of Ross Exterior, LLC.
Protect confidential customer and company information.
Perform other related duties as assigned.
Required Qualifications
High school diploma or equivalent preferred.
Previous customer service experience preferred.
Excellent verbal and written communication skills.
Professional and friendly telephone manner.
Strong organizational and time-management skills.
Ability to work independently and manage multiple tasks.
Basic computer skills and ability to learn new software.
Reliable internet connection and a suitable remote workspace.
Strong attention to detail.
Dependable, punctual, and professional.
Preferred Qualifications
Experience in customer service, call center, office administration, or inside sales.
Experience with appointment scheduling.
Experience in home improvement, construction, windows, doors, or exterior home services.
Familiarity with CRM, scheduling, or customer-management software.
Previous remote-work experience.
Skills and Abilities

The successful candidate should be able to:

Communicate clearly and professionally.
Listen carefully and understand customer needs.
Remain calm and courteous when handling difficult situations.
Prioritize tasks effectively.
Work independently with limited supervision.
Maintain accurate records.
Learn company procedures, services, and software.
Provide consistent and professional customer service.
Remote Work Requirements

The employee must have:

A reliable computer.
High-speed internet access.
A quiet and professional workspace.
Reliable telephone and communication capabilities.
The ability to attend virtual meetings and training sessions as required.

* Good communication skills.
* Friendly and professional attitude.
* Basic computer skills.
* Reliable internet connection and computer.
* Ability to work independently from home.
* Dependable and willing to learn.
* Customer service experience is preferred but not required.
* Previous experience is a plus, but training may be provided.

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave, Regular Employee Outings

**Ross Exterior, LLC** is a professional exterior home improvement company dedicated to helping homeowners protect, improve, and enhance their properties. The company focuses on delivering quality exterior solutions with an emphasis on professional service, reliable communication, and customer satisfaction. From the initial customer inquiry through project completion, Ross Exterior, LLC is committed to providing a positive and professional experience. The company works to understand each customer's needs, provide dependable service, and help homeowners make informed decisions about their exterior improvement projects. With a customer-first approach and a commitment to quality workmanship, Ross Exterior, LLC continues to build strong relationships with homeowners by providing dependable exterior services and responsive customer support. **Ross Exterior, LLC — professional exterior solutions with a commitment to quality, service, and customer satisfaction.**