Remote Customer Operations Specialist - Fully Remote (All Applicants Welcome) Job

We are looking for a proactive and detail-oriented Customer Operations Specialist to join our remote team. This role is key to delivering a seamless and professional experience for our customers and internal stakeholders. You’ll work cross-functionally to ensure operations, communication, and support tasks run smoothly and efficiently.

Responsibilities:

Serve as the primary point of contact for customer inquiries, ensuring timely and professional responses

Process and manage customer accounts, documentation, and operational requests

Coordinate with internal teams (sales, support, finance, and logistics) to resolve customer issues

Monitor workflows and escalate concerns to the appropriate departments

Maintain accurate records in CRM and internal systems

Contribute to improving internal processes and tools for better customer support

Help onboard new customers and provide post-sale assistance

Generate reports and provide insights to improve customer satisfaction

Requirements:

Bachelor’s degree or equivalent experience

1–3 years of experience in customer service, operations, or administrative support

Strong written and verbal communication skills

Tech-savvy with experience in CRM systems (e.g., Salesforce, HubSpot), spreadsheets, and ticketing tools

Excellent attention to detail and time management

Ability to work independently in a fast-paced, fully remote environment

Comfortable collaborating across time zones

Preferred Qualifications:

Experience in the healthcare, biotech, or pharmaceutical industry

Prior experience in a remote-first company

Benefits:

100% remote work with flexible hours

Health benefits and paid time off

Paid training and professional development opportunities

A collaborative and inclusive culture

Career growth potential within a growing company

How to Apply:
Submit your resume and a short cover letter detailing your relevant experience and why you’d be a great fit for this role.

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Flex Time, Relocation Assistance, Tuition Reimbursement, Other Benefits

Navigator Medicines is a clinical-stage biopharmaceutical company dedicated to developing next-generation biologics for treating complex autoimmune diseases. As a fast-growing, remote-first company, we are building a team of talented professionals who thrive in a mission-driven environment.