Receptionist Job

Jaguar Land Rover- Cary has an outstanding opportunity for a Receptionist to join the Holman family.

Responsibilities:

• Act as the first point of contact for visiting customers.
• Meet and greet customers consistently with courtesy and high level of professionalism.
• Make a friendly and premium-brand appearance.
• Engage customers to determine their automotive needs.
• Appropriately route customers to our service and parts businesses.
• Build strong relationships with customers and dealership employees.
• Maintain a high and consistent level of premium-brand, customer service.
• Use premium-brand telephone techniques and etiquette.
• Assist Service Department in clerical duties.

Qualification Criteria:

• High School Diploma or equivalent combination of education and customer service experience.
• Pleasant and engaging – must be able to project a ‘smile’ while speaking both in person and over the phone.
• Proven outstanding customer service, preferably with a premium brand.
• Listen and retain information accurately.
• Excellent interpersonal skills, both in person and over phone.
• Team-oriented and flexible/multi-tasking.

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