Quality Assurance Manager Job

Employer: Peninsula Plastics Limited
Position: Quality Assurance Manager
Terms of Employment: Full-time / Permanent
Location: Fort Erie, Ontario
Employment Address: 620 Industrial Drive, Fort Erie, ON L2A 5M4
Hours of Work: 40 hours/week
Language: English
Benefits: Eligible for disability insurance, dental insurance, extended medical insurance, employer-provided pension, and discretionary bonuses and/or salary increases in accordance with company policy.
Salary: $80,000 CAD / year
Contact: Please send resumes to [email protected] and include “Quality Assurance Manager” in the email subject line.

Duties:

1. Quality Management System (QMS) & Compliance
• Develop, implement, conduct, and maintain the Quality Management System, quality assurance programs, production, and inventory
• Develop and design quality modules, procedures, quality plans, for manufacturing processes and operations
• Ensure compliance with ISO standards, GMP, HACCP, EMS, safety, and customer requirements,
• Participate in Management Review meetings and provide quality performance updates.
• Serve as ISO, HACCP and GMP Coordinator.
• Maintain effective document control systems.
• Lead internal audits and coordinate external audits and certification activities.

2. Continuous Improvement & Operational Excellence
• Lead continuous improvement initiatives, including Agile-based improvement projects.
• Establish and monitor Quality KPIs and performance dashboards.
• Analyze quality trends and implement measurable improvement strategies.
• Promote a culture of quality and continuous improvement across departments.

3. Risk Management & Preventive Controls
• Serve as a member of the Risk Assessment Team, including FMEA (Failure Mode and Effects Analysis).
• Participate in safety hazard analysis and preventive risk mitigation planning, and develop and carry out safety plans and safety training programs.
• Identify quality and compliance risks and implement preventive controls.

4. Non-Conformance & Root Cause Analysis
• Oversee overall root cause analysis for major non-conformances and minor internal issues.
• Lead investigation processes using structured problem-solving methodologies.
• Ensure corrective and preventive measures address systemic issues effectively.

5. CAPA Management
• Lead the Corrective and Preventive Action (CAPA) program.
• Monitor CAPA implementation and completion timelines.
• Evaluate CAPA effectiveness and serve as final reviewer prior to Director approval.
• Ensure sustainability and verification of corrective actions.

6. Crisis Management & Recall Readiness
• Conduct crisis management reviews for significant quality incidents.
• Serve as a member of the Product Recall Team.
• Lead mock recall activities to ensure recall system effectiveness.
• Ensure recall readiness and compliance with regulatory requirements.

7. Quality Operations & Resource Management
• Ensure quality inspections are conducted in accordance with established standards.
• Supervise and evaluate quality inspectors.
• Lead recruitment, evaluation, and termination decisions for quality personnel.
• Ensure availability of appropriate quality inspection tools and equipment.
• Oversee calibration of quality tools and measuring instruments.
• Lead procurement of quality-related equipment.
• Manage departmental resources to support operational objectives.

8. Customer Quality & Stakeholder Coordination
• Coordinate with customers regarding quality matters and complaint resolution.
• Lead customer complaint investigations and corrective actions.
• Maintain strong customer quality relationships and compliance with contractual requirements.

9. Reporting & Accountability
• Prepare and present regular quality performance reports to the Operations Director.
• Collect and compile operational data and assist in the development of estimates, schedules, specifications and reports
• Provide management-level analysis of quality risks and compliance status.
• Accountable for overall product quality and regulatory compliance.

Accountability
• Overall quality of manufactured products.
• Product approval through validation and PPAP processes.
• Compliance with ISO, GMP, HACCP, EMS, safety, and customer requirements.
• Effectiveness of the QMS and CAPA system.
• Risk mitigation and recall preparedness.
• Performance and competency of the Quality team.

Requirements:
• Completion of a two- or three-year college program or higher, or equivalent, in a related field is required
• 2+ years of experience in a manufacturing quality assurance/inspection role is required
• Proven experience working with ERP systems such as IQMS and SAP in a manufacturing environment
• Certified ISO Lead Auditor with strong knowledge of quality management systems
• In-depth understanding of HACCP, GMP, Environmental Management Systems (EMS), and workplace safety standards
• Hands-on experience in process validation and Production Part Approval Process (PPAP)
• Strong knowledge of regulatory compliance and quality assurance practices in manufacturing
• In-depth knowledge of plastic production processes
• Strong leadership abilities
• Strong English communications skills (written and verbal)
• Basic computer skills with MS Word and Excel
• Skilled at multitasking and has strong organizational skills
• This is an on-site position; candidates are expected to work from our facility five days per week