Project Leader I - Implementation Job

JOB INPUTS

• Drive engaging, solution oriented discussions through partnerships with clients and internal stakeholders across the business.
• Gain a broad understanding of all ARI program offerings, system capabilities, and best practices.
• Own the entirety of the onboarding process, including system setup, client meetings, vehicle qualifications and timelines.
• Identify key client strategic priorities to build a successful onboarding plan.
• Communicate the value of all ARI programs and provide recommendations that align with the client’s industry, fleet size, and strategic priorities.
• Identify and track savings based on recommendations provided during client discussions.
• Create a smooth client journey from Sales to the organization.
• Communicate the value of all Holman programs and provide recommendations that align with the client’s industry, fleet size, and strategic priorities.
• Perform all other duties and special projects as assigned

Education and/or Training:

• Bachelor’s degree in a related field or equivalent work experience
• Additional education, certifications, or other distinctions are a plus
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

Relevant Work Experience:

• 2-4 years’ experience in a customer experience or project management related role

Planning/Organizing/Managerial Knowledge:

• Proactive, organized approach to multitasking and prioritization
• Effectively manages time and consistently meets deadlines with some guidance from manager
• Demonstrates accuracy, thoroughness and effectiveness in work
• Demonstrates attention to detail and commitment to doing quality work
• Adjusts quickly to new or changing assignments, processes and people
• Displays professionalism and remains composed when faced with challenges
• Learns from experience; modifies behavior to be more effective
• Recognizes one’s own strengths and opportunities for growth
• Solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using standard procedures
• Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
• Understands the key business drivers; uses this knowledge in own work. Expands fundamental knowledge in own function and broadens skills
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager

Communicating & Influencing Skills:

• Strong verbal and written communication skills
• Strong research and presentation skills
• Strong interpersonal and customer service skills
• Ability to summarize and express information and ideas in a clear and organized manner
• Responds to non-standard requests; investigates with assistance from others as needed
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers
• Takes personal responsibility for customer satisfaction and loyalty
• Works independently or with others within own area or department to achieve team goals
• Identifies and removes barriers to effective teamwork
• Offers support to other team members; follows through on commitments
• Applies emotional intelligence in responses and reactions
• Demonstrates consistency between words and actions
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view
• Consistently earns trust, loyalty and respect of others

OUTPUTS

• The Implementation Project Leader is responsible for building and maintaining strong partnerships with new and existing clients to support client retention and satisfaction.
• The Project Leader will develop an executive summary that outlines the strategic goals and priorities, major milestones, and key stakeholders, which will serve as the foundation to the partnership roadmap.
• The Project Leader will own all client discussion related to the implementation and will collaborate with Subject Matter Experts to share best practices, educate and deliver the ultimate customer experience.
• The Project Leader will be responsible for leading the implementation from its inception to execution. This includes the development and maintenance of the project plan. Planning, execution and managing the internal and external stakeholders, resources and scope of the project.

• The Project Leader will be responsible for identifying, quantifying, and summarizing all wins at the completion of the implementation.

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