Product / UX Designer Job

- Design onboarding processes for exporters, buyers and other approved platform users.
- Develop walkthroughs, tutorials, FAQs and training materials for key workflows.
- Coordinate support requests and identify recurring user friction or confusion.
- Maintain structured records of user feedback and communicate product priorities to the technical and product teams.
- Track onboarding progress, engagement and support-resolution patterns.
- Help develop customer communication standards appropriate for users across different markets and time zones.

- Bachelor’s degree or diploma in UX/UI Design, Interaction Design, Digital Product Design or a related field, or equivalent portfolio-based experience.
- Professional experience designing SaaS, B2B, marketplace or workflow-based digital products.
- Strong proficiency with prototyping and interface-design tools such as Figma or equivalent.
- Ability to conduct user research and translate findings into practical design improvements.
- Experience simplifying complex data, compliance or operational workflows is strongly preferred.

SmartiFlowChain is a Canadian technology startup redefining global fast-moving consumer goods (FMCG) trade through its flagship platform, Global FMCG Connect. SMARTIFLOWCHAIN’s mission is to revolutionize global FMCG trade by delivering a secure, intelligent, and inclusive digital platform that connects Canadian exporters with verified international buyers.