Performing Loan Consultant I / Customer Service Job

Principal Duties
• Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner.
• Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies.
• Develop workable payment solutions that satisfy both our clients/investors and our company.
• Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
• Process homeowners’ mortgage payments.
• Offer and refer eligible homeowners for refinancing opportunities to the Originations department.
• Arrive at work on time for all shifts.
• Reliable transportation to work.
• Achieve company performance goals.
• Take part in continuous training in company policies/procedures and industry regulations.
• Consistently represent the company in a positive and professional manner.
• Performs related duties as assigned by supervisor.

https://newrez.wd1.myworkdayjobs.com/NRZ/job/AZ-Tempe/Performing-Loan-Consultant-I--On-site-_R5551-1

Education and Experience Requirements
• College degree preferred, High-school diploma (or equivalent) required.
• Bachelor's degree, preferred.
• 0-2 years’ customer service/collections experience.

Knowledge, Skill, and Ability Requirements
• English fluency.
• Outstanding negotiation and telephone communication skills.
• Familiarity with Internet-based search techniques (including the use of skip-tracing solutions).
• The ability to maintain professional conduct with people of any mood or personality type.
• Excellent reasoning and research skills; the ability to see the “big picture” and manage the details.
• The ability to safeguard confidential customer and company information.
• A solid work ethic, high integrity, a positive attitude, and strong attention to detail.
• The ability to follow instructions but work with minimal direct supervision.
• Excellent keyboard skills.
• Proficiency with Microsoft Windows-based computers and Microsoft Office software (Word, Excel, Outlook, etc.).
• Spanish or bilingual is a plus.
• Sales experience a plus

https://newrez.wd1.myworkdayjobs.com/NRZ/job/AZ-Tempe/Performing-Loan-Consultant-I--On-site-_R5551-1

Thank you,
Richard Meserve - Recruitment Coordinator
[email protected]

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave, Life and/or Disability Insurance, Tuition Reimbursement, Casual Dress, Regular Employee Outings, Other Benefits

Newrez brings a unique combination of mortgage expertise, financial strength, and product innovation capabilities to the lending table. We believe the lending business isn't about financial transactions — it's about people.