Patient Care Navigator Neuro-Oncology (1.0 FTE) Job

Patient Care Navigator Neuro-Oncology (1.0 FTE)
Billings Clinic (BILLINGS CLINIC CLINIC)
req12802

Shift: Day
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours every two weeks (Non-Exempt)
Starting Wage DOE: $35.34 - 44.18

The incumbent in this position acts as an advocate for patients serving as the primary point of contact and is responsible for coordinating the care and services of the identified patient populations for an extended period of time across the continuum of care for outpatient services; promoting effective resource utilization; assuming a leadership role with the multidisciplinary team to achieve an optimal clinical outcome.
Supply an exceptional patient and family entry and journey through the healthcare system. Help providers by coordinating patient visits, provision of proper records as applicable, and aid in coordinating proper supplementary service visits as applicable. Navigation will often be a 'go to' when patients or family have question, concerns, or confusion. They will supply skills and knowledge to effectively arrange patient centered cancer care through leadership of the interdepartmental team.
The oncology nurse navigator will provide effective communication to patient and families regarding disease process, treatment plan review, next steps in care. ONN will translate medical terminology into information that patients can use to improve their understanding of their cancer journey. Ancillary services offered in the cancer center -Social work, palliative care team, financial counseling, dietician, support groups will be discussed and encouraged with the patient and family. Coordination of care provides timely access to cancer care by addressing patient barriers and providing interventions.

Essential Job Functions
* Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
* Facilitates the coordination of patient care services to assure excellence in patient care and patient flow; includes coordinating care, treatment and communication among the medical team
* Follows patient through the care continuum/experience, eliminating operational (such as scheduling, test results, etc.) barriers to services.
* Works closely with other healthcare disciplines to ensure timely appointments, results reporting, financial need referrals, communication, patient care and follow-up
* Coordination of care: The oncology nurse navigator will receive referral for cancer patients from outside providers, departments in the Billings Clinic and faxed referrals.
* The nurse navigator will then start the process of obtaining records if applicable. This includes but not limited to provider notes, labs, pathology report, imaging report and imaging.
* The nurse navigators will attend patient first consult in medical and radiation oncology. Navigation may be present in multidisciplinary appointments inside the Billings Clinic.
* Nurse navigation schedule further appointments, imaging, lab draw, etc. as directed by providers. These appointments will be communicated to the patient/caregiver's day of and or within one business day.
* When patient presents for the first consults the nurse navigator will provide patient/family with Billings Clinic Cancer Center resources, contact numbers for staff, education resources on cancer, staging, treatment from reputable sources. (NCCN, ACOS, ACS)
* The nurse navigator will supply education to the patient. Navigation will assess patient education needs by assessing barriers to care (literacy, language, cultural influences, and comorbidities). Resources will be offered such as web, printed materials, and verbal education.
* The nurse navigator will supply and reinforce education to the patient, families, and caregivers about diagnosis, treatment, post treatment care and survivorship. (Treatment summary when applicable.)
* Facilitates the development, implementation and adherence to clinical and evidenced based guidelines, as appropriate, to ensure optimal clinical outcomes
* Ensures follow-up on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns/critical values/core measures, patient care conferences, etc.) Ensures follow up has occurred regarding patient clinical and non clinical care to include adherence to plans of care, resource utilization, and general progress utilizing care conferences as necessary.
* Works in collaboration with the medical team to develop and implement clinical guidelines. Facilitates the adherence of the guidelines through regular evaluation and auditing of clinical practice.
* Works with care team to assure direct care needs are met, assisting as needed or assigned
* Ensures follow-up in the outpatient setting on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns/critical values/core measures, patient care conferences, etc.)
* Participates in educational activities related to patient/community, clinical operation and process issues on an ongoing basis
* Collaborates with other health care providers in developing, implementing and evaluating educational materials for patients and their families
* Facilitates intra-departmental relationships in an effort to provide necessary resources to and for the patient.
* Interfaces with other members/disciplines within the healthcare teams for appropriate referrals/services
* Aware of and assists with financial needs of the patients.
* Identify and access appropriate social services, including resources to assist caregivers to support treatment
* Contributes to an environment of quality and process improvement
* Ensures accurate and timely data collection and entry into patient database as indicated by department guidelines
* Directs and coordinates identified quality assessment and improvement activities to assure quality patient services are monthly provided through audits and reviews other identified evaluation tools

Minimum Qualifications
Education
*2 Year / Associate Degree Graduate of an accredited school of nursing, required

*4 Year / Bachelors Degree, preferred

*BSN required for candidates with fewer then 5 years of registered nursing experience

Experience
*Two (2) years clinical practice experience, required

*5 years of Oncology experience preferred

*1 One (1) year demonstrated computer experience dealing with word processing and data management

Certifications and Licenses
*Healthcare Provider CPR certification, at hire

*Current Montana/Wyoming RN license at hire