Overnight Front Office Supervisor Job
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Employer:
SpiderID: 14166500
Location: Bloomington, Indiana
Posted: 4/15/2026
Wage: Negotiable
Priority Review Date: 5/15/2026
Job Code / NOC / SOC: R-003246
Category: Hotel/Motel/Hospitality/Tourism
Job Description:
Position Description
Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
The position of Overnight Front Desk Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment during the overnight hours. As an Overnight Front Desk Supervisor, your responsibilities will include:
- Leading the overnight Guest Services team in ensuring a delightful, seamless arrival and departure experience
- Handling all guest compliments, comments, observations and challenges in a timely manner and effectively achieving full guest satisfaction
- Communicating all guest compliments, comments, observations and complaints to relevant departments and ensuring prompt and proper follow up
- Processing guest charges and payments accurately
- Leading and training all Front of House colleagues in achieving continuous, seamless service
- Encouraging day to day up-selling of guest accommodations
POSITION REQUIREMENTS:
-Previous hotel Front Desk experience
-Leadership experience or demonstrated qualities, ideally in a Guest Services or hospitality environment
-Strong customer service experience required
-Ability to maintain a positive and professional attitude when handling all situations
-Confident computer skills
-Ability to occasionally push/pull up to 70 pounds
-Ability to work a flexible schedule, during the overnight hours and on weekends
-Excellent communication skills
-Must possess a strong team spirit
-Opera experience preferred
Brand
Radisson Blu
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
The position of Overnight Front Desk Supervisor requires an ability to provide superior guest service in a fast-paced, upscale environment during the overnight hours. As an Overnight Front Desk Supervisor, your responsibilities will include:
- Leading the overnight Guest Services team in ensuring a delightful, seamless arrival and departure experience
- Handling all guest compliments, comments, observations and challenges in a timely manner and effectively achieving full guest satisfaction
- Communicating all guest compliments, comments, observations and complaints to relevant departments and ensuring prompt and proper follow up
- Processing guest charges and payments accurately
- Leading and training all Front of House colleagues in achieving continuous, seamless service
- Encouraging day to day up-selling of guest accommodations
POSITION REQUIREMENTS:
-Previous hotel Front Desk experience
-Leadership experience or demonstrated qualities, ideally in a Guest Services or hospitality environment
-Strong customer service experience required
-Ability to maintain a positive and professional attitude when handling all situations
-Confident computer skills
-Ability to occasionally push/pull up to 70 pounds
-Ability to work a flexible schedule, during the overnight hours and on weekends
-Excellent communication skills
-Must possess a strong team spirit
-Opera experience preferred
Brand
Radisson Blu
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
Job Criteria:
Start Date:
Position Type: Full-Time Permanent
Experience:
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Travel:
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