Operations: VP, Deployment Job

Our client, a healthcare startup, is hiring a VP, Deployment, to own the entire post-sales engine — deployment velocity, customer expansion, PE/executive operating cadence, and senior hiring for the FDE and Deployment Strategist pods.

Why This Role Exists:

The deployment function has been founder-led to date, with ~15 forward-deployed engineers and a nascent deployment strategist function. As the company scales, the founders need a single accountable leader for everything post-signature — someone who can absorb the co-founders' learnings, build structured processes, hire and manage the team, and serve as the senior face to enterprise and PE customers.

Key Responsibilities:

Run the post-sales engine
Own customer outcomes for every account post-signature. FDE and DS pods report to you. Set goals, track performance, unblock teams.

Be the senior face for enterprise & PE customers
Sit in rooms with customer execs and PE operating partners. Run QBRs, lead strategic check-ins, structure non-standard commercial deals.

Hire, onboard, and grow the team
Lead hiring for FDE and DS pods. Build playbooks for rapid pod ramp-up.

Quarterback the operating cadence
Run the weekly leadership rhythm alongside the founders. Author board updates, investor narratives, and exec-buyer decks.

Time Split:

~50% outward-facing (recruiting talent, meeting customers, QBRs, unblocking) and ~50% inward-facing (team management, systems building, performance tracking, operating cadence).

What Success Looks Like:

Live ARR targets hit quarterly
Deployment milestones on or ahead of plan
Enterprise customers reference-ready
Senior IC hiring running without founder involvement
Deployment function operating as a high-trust, self-driving engine
Ideal Archetypes
Health tech deployment/implementation leader — FD or deployment strategist background at companies like Abridge, Adonis, Smarter DX, Olive, or similar; has owned client-facing revenue outcomes and built/managed teams
MBB / top-tier tech consulting operator — Engagement Manager or Associate Partner at McKinsey, Bain, or BCG (Healthcare or PE practice) with hands-on tech solution deployment to healthcare providers
Senior operator from health tech — VP Solutions, VP Customer Operations, or Head of Implementation at a Series A–C vertical AI or healthtech company with deployment ownership
8–14 years of experience leading post-sales deployment, implementation, or forward-deployed operations at an AI startup, health-tech company, or top-tier consulting firm (MBB-level tech delivery).

Archetype A: Health tech FD/deployment senior IC leader who led post-sales deployment/implementation in health tech/vertical AI with client-facing revenue ownership. Has, or is ready to build and manage, a team.
Archetype B: MBB / top-tier consulting operator (EM or AP in a Healthcare/PE practice) with hands-on tech solution deployment to healthcare providers. Owned post-sales customer & revenue outcomes end-to-end (deployment velocity, expansion, exec-level QBRs). Experience at an early or growth-stage startup.
Qualifications:

Healthcare operations exposure — RCM, prior auth, payer workflows, multi-site practice ops
Structured and closed non-standard commercial deals (pricing, expansion, multi-workflow engagements)
AI-nativeness — able to build and troubleshoot AI workflows
Managed enterprise C-suite and PE operating partner relationships
Led senior IC hiring loops and performance management for FDE, solutions, or deployment roles
Authored exec-ready written artifacts (board updates, investor narratives) — a plus

https://staffgreat.com/team/mindy-ditmars