Operations Systems Trainer II Job

AgFirst Farm Credit Bank provides financing, as well as a range of technology and other services, to a network of agricultural lenders. Located on Main Street in Columbia, S.C., AgFirst is committed to providing a comfortable, inclusive work environment. We believe in investing in our employees so they can help lead our $42 billion company into the future.
AgFirst Farm Credit Bank, located in Columbia, SC is an integral part of the national Farm Credit System. AgFirst provides Human Resources services to 34 independent Agricultural Credit Associations representing 4,500 employees in 17 eastern & Gulf Coast states and Puerto Rico through the Farm Credit Benefits Alliance.
The Loan Systems Trainer supports the process for the training lifecycle, including curriculum development, training facilitation, and program evaluation in cooperation with bank and Association personnel. Responsible for training efforts of bank applications used by Association branch staff throughout the district in supporting daily functions relative to loan origination, servicing, and accounting as well as other tools used to support financial reporting. Develops a variety of technical documents, practice exercises, and assessments that will be used in support of training initiatives.
Responsible for conducting instructor led (both in person and virtual) training sessions and working on complex projects relative to keeping the training environment current. This may include serving as a resource for testing new features and functionality on trained applications. Determines methods and procedures to be used on new assignments and interacts with customers and/or functional peer group leaders to gain insights and operational knowledge.
Duties & Responsibilities:
- Analyze loan systems training needs across the district and design training solutions to address those needs
- Engages with department leaders and bank and/or Association management to determine training needs of the organization
- Develops measurable training objectives to address customer needs
- Develops training programs
- Works to acquire and maintain the system knowledge needed to both design the training and serve as the in classroom subject matter expert
- Design, develop, and update user documentation, training aids, learning activities, and presentations for training
- Generates course material such as reference guides, job aids, and presentations to support training objectives
Implement and deliver training to customer audiences
- Assist with planning and organizing course schedules in accordance with available resource and operational needs
- Provide instructor-led training (both in-person and virtual) on the effective use of AgFirst systems to customer audiences throughout the district
- Conduct train-the-trainer programs where needed
- Develop positive relationships with Association training coordinators, members of the OSA Guidance Team, and class participants to include interacting with class participants during breaks and meals
Evaluate the ongoing effectiveness of current training programs and implement strategies for continuous improvement
- Analyze training delivered, evaluations, and other feedback received
- Confer with leaders across the district to measure knowledge transfer and the ongoing effectiveness and impact of training
Requirements:
- Bachelor's degree in accounting, finance or business related major
- Three or more years' experience supporting loan origination and/or loan accounting systems or comparable work experience strongly preferred
- Experience with or natural ability to deliver instructor-led classroom training
- Specific proven knowledge of AgFirst operating systems is strongly desired
- Ability to work independently and creatively with proven organizational skills and demonstrated ability to establish priorities, exercise independent judgement, take initiative, work under time pressures, and make sound business decisions
- Ability to effectively communicate with customers and colleagues, including strong presentation skills
- Strong grammar, spelling, punctuation, writing skills and required formats to compose and edit training materials. Bilingual (Spanish) a plus
- Strong interpersonal skills including negotiation, team building and ability to handle confidential matters
- PC literacy including Microsoft Office software and other business applications specific to the financial services industry
- Knowledgeable of fundamental accounting principles and understanding of real estate loan terminology
- Must be able to travel overnight to continental United States and Puerto Rico up to 25% of the time