Operations Manager Job

Employer: At Your Service Cleaning & Concierge Inc.
Position: Operations Manager
Terms of Employment: Full-time / Permanent
Location: Bracebridge, Ontario
Employment Address:
• 188 Vel Dor Cres, Bracebridge, ON P1L 1J3 (Head Office)
• Various client sites across the Muskoka region
Hours of Work: 30 – 35 hours/ week
Language: English
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy.
Salary: $34.07 CAD / hour
Contact: Please send resumes to [email protected] and include “Operations Manager” in the email subject line.

Job Overview:
The Operations Manager’s main role is to assist the CEO in the day-to-day operations of the business.

Duties:
● Reporting any issues/concerns to the CEO regarding specific clients and/or cleanings
● Coordinating bookings with clients; liaising with clients regarding cleanings and responding to inquiries and complaints
● Establishing and implementing company policies and procedures
● Ensuring cleaning technicians are always following company protocols
● Disciplining/directing employees as necessary
● Planning, organizing, directing, and scheduling cleans and cleaning staff
● Preparing employee timesheets
● Preparing invoices and reports as required in Quickbooks
● Liaising with the accountant regarding all admin
● Supervising the cleaning team and inspecting worksites to ensure that cleans have been performed to company standards prior to leaving the worksite
● Executing work orders and ensuring that each team is submitting them upon completion
● Planning and controlling inventory, and ensuring that all equipment and cleaning materials are ready for use when needed
● Ordering any replacement supplies/equipment as needed
● Ensuring each short-term rental property has the requisite supplies; ordering replacements as required
● Managing advertising for recruiting new clients and hiring new technicians
● Managing all social media platforms and the website
● Coordinating training for employees
● Maintaining the employee training manual and establishing/implementing policies and procedures for staff

Requirements:
● A college diploma or higher-level education is required
● Experience in a Managerial role or equivalent is required
● Ability to work independently
● A keen eye for detail
● Complete working knowledge of Quickbooks Online
● Complete working knowledge of social media platforms including but not limited to Facebook and Instagram
● Knowledge of Squarespace for website material
● Ability to communicate effectively with both staff and clients
● Ability to quickly assess issues and formulate solutions
● Experience in the marketing or advertising field
● Must have clean driving record and own vehicle