Operations Chief Job

Title of the Position: Operations Chief
Number of Positions Available: 1

Job Duties:
• Plan, direct and oversee daily operations of both the finance and administrative departments, ensuring efficiency and alignment with the company’s strategic objectives.
• Prepare and manage the company’s budget, working closely with department heads to allocate financial resources effectively.
• Lead, mentor, and manage department heads, fostering a culture of collaboration and high performance within the organization.
• Ensure that all regulatory compliance procedures are followed, minimizing risk and aligning with industry standards.
• Oversee the organization’s record-keeping systems for both administrative and financial documents, ensuring data security and compliance with data privacy regulations.
• Build and maintain relationships with key stakeholders, including clients, partners, and industry influencers, to drive business growth and expand MPM’s reach.
• Optimize workflows for service delivery, including Webinars, Digital Products, and 1-on-1 coaching, to enhance customer satisfaction and operational excellence.
• Oversee the development and enhancement of MPM’s service offerings, ensuring they remain competitive and responsive to the evolving needs of clients.
• Identify potential risks to the company’s operations and develop mitigation strategies to safeguard the organization’s interests.
• Implement key performance indicators (KPIs) to monitor the effectiveness of operations and strategic initiatives.
• Recruit, train, and oversee administrative and financial staff, ensuring that tasks are appropriately delegated and that team members perform to their full potential.
• Foster a culture of innovation within the company, encouraging the exploration of new ideas and technologies to enhance MPM’s service delivery.
• Prepare detailed reports, summaries, and briefs on financial performance, operational efficiency, and key administrative updates.
• Lead continuous improvement initiatives to refine processes, improve efficiency, and deliver superior value to clients.

Terms of Employment: This is a permanent and full-time position, 30 hours of work per week
Seasonal Position: No
Language of Work: English
Salary: $78,000 annually
Vacation: 4%
Location of Work: Remote from the Ottawa area, occasional travel across Canada and to the United States is required

Contact Information: Please apply with a cover letter and resume to [email protected]

• Bachelor’s degree is preferred but not required, equivalent experience will also be considered
• 2-3+ years in relevant senior management experience in a similar role
• Strong ability to work independently and proactively with minimal direction;
• Strong verbal, written, interpersonal and customer service communication skills;
• Exceptional time management, organizational and prioritization skills;
• Proactive thinker with demonstrated ability to apply sound judgement;
• Strong problem solving, analytical and conflict resolution skills;
• Ability to function effectively during periods of rapid change and transition;
• Ability to anticipate needs and prioritize competing priorities efficiently;
• Ability to build and maintain relationships with key internal and external partners;
• Positive work ethic and attendance required;
• Models a positive, inclusive and respectful work environment;
• Ability to link operational practices to business.

My Personal Mentor Ltd. (MPM) was founded in 2021 with the mission and vision to help immigrants land better jobs in North America. We specialize in career development, offering services (Webinars, Digital Products, and 1-on-1 coaching) designed to help our clients achieve their professional goals. Over the years, MPM has grown significantly, providing valuable resources and personalized guidance to over 65,000 immigrants. Our primary focus is creating comprehensive, tailored strategies to help individuals secure corporate jobs and thrive in their chosen careers.