Office Supervisor Job

Overseeing daily operations of company specializing in providing high-quality ATMs, merchant services, and prepaid inventory solutions. Daily operations consist of assisting new clients with the paperwork required from all new locations to fill out to ensure proper compliance and no misuse of funds, assisting clients to fill out the ATM questionnaires required by the financial institutions, talking to store owners/managers and helping them get details and any reports such as statements, and cash load reports; ensure commission checks/payments that are owed to our clients are sent out in a timely manner; monitor the daily reporting portal to determine if ATM's are up and running and not dormant, assist clients when a machine or wireless box goes down, whether troubleshooting over the phone or sending a technician out to the location to physically fix it, and; ensure our inventory and equipment is always stocked with any necessary parts to ensure all service/tech issues can be resolved in a very timely manner.
The position of office supervisor will be supervising 2 technicians in charge of installing and servicing equipment such as ATMs and wireless boxes. The Office Supervisor will be in charge of the techs’ schedule to help ensure service call wait time is minimal and help speed up service, as well as conducting performance evaluations, resolving issues, acting as a liaison between the team and senior management, and ensuring productivity and compliance with company policies and safety guidelines.

Job Requirements: Two (2) years of experience in the job offered or in management or overseeing company's operations.