Office Administrator Job

Looking for Office Administrator (In-Person)
Company: Thread Your Logo (Screenprinting & Embroidery Services)
Location: Columbia, Maryland
Type: Full-Time or Part-Time

Overview
Thread Your Logo is a busy screenprinting and embroidery business serving customers nationwide. We seek a reliable Office Administrator to manage daily office operations, support sales and production teams, and ensure excellent customer service. This role balances front-desk responsibilities, administrative support, and light production assistance.

Key Responsibilities
- Front-Desk & Customer Service (35%): Greet walk-in customers and callers professionally, answer questions about products and services, direct inquiries to the appropriate team member, and provide exceptional customer service.
- Administrative Support (30%): Manage calendars, schedule appointments, maintain files and records (physical and digital), process incoming and outgoing mail, and perform data entry for orders and invoices.
- Order & CRM Management (15%): Enter and update customer orders in the CRM, track order statuses, prepare quotes and invoices, and coordinate order handoffs with production.
- Office Financial Tasks (10%): Assist with basic bookkeeping tasks such as recording payments, reconciling daily receipts, and preparing deposit paperwork.
- Production Assistance (5%): Provide light production support as needed—preparing orders, assisting with embroidery setup, performing quality checks, and packaging shipments.
- Vendor & Inventory Coordination (3%): Monitor office and production supplies, place reorders, and coordinate with vendors to ensure timely delivery.
- Reporting & Project Support (2%): Prepare routine reports, assist with small projects, and support special events or promotions.
- Other duties as needed.

Qualifications
- 1+ years administrative or office assistant experience preferred.
- Strong verbal and written communication skills; professional phone manner.
- Organized, detail-oriented, and able to manage multiple tasks with minimal supervision.
- Comfortable working in a small office with occasional customer-facing duties.
- Basic computer proficiency (email, Microsoft Office or Google Workspace, and familiarity with CRMs). Experience with invoicing or basic bookkeeping is a plus.
- Reliable, punctual, and team-oriented.

What We Offer
- Competitive pay with potential for growth.
- On-the-job training in company processes and products.
- A collaborative environment with opportunities to support both sales and production.

Thread Your Logo is an equal opportunity employer.

Email resume to [email protected] or call 410-630-4779

Thread Your Logo is a full service embroidery and screen printing company with access to the latest apparel and decorating trends in all the hottest colors and styles. Whether you need apparel for corporate uniforms, brand launch or social awareness with our expertise is at your disposal. We take pride in every garment that goes through our facility whether it is screen printing. In addition to traditional screen printing or specialty inks, we offer a variety of alternative processes such as; high density inks, glitter, foil, puff, and many more.