Night Front Desk Agent Job

Job Title: Night Front Desk Agent (NOC 64314)
Company Name: Pangea Pod Hotel
Job Type: Permanent
Business Address: 4333 Sunrise Alley, Whistler, BC V8E 1M7
Job Location: 4333 Sunrise Alley, Whistler, BC V8E 1M7
How To Apply: Email your resume and cover letter to [email protected] or drop them in person at 4333 Sunrise Alley, Whistler, BC V8E 1M7
Job Duties:
1. Making, taking and confirming guest reservations;

2. Assigning rooms, registering arriving guests and helping them check into Pangea;

3. Helping guests understand how Pangea works, including its house rules;

4. Advising guests on how to get the best out of their stay: recommending activities and helping with orientation, both in terms of the hotel and the Village, and providing information about services available in the community;

5. Maintaining an inventory of vacancies, reservations and room assignments;

6. Answering enquiries regarding hotel services and registration by email, by telephone and in person;

7. Dealing with guest issues and complaints responding to guests' complaints;

8. Compiling and checking daily record sheets, guest accounts, receipts and vouchers using computerized and/or manual systems; and

9. Presenting statements of charges to departing guests and receiving payments.

Terms of Employment: Full Time (min. 30 hours per week); night shifts start at 10pm
Language of Work: English
Wages: $24.00 per hour
Education: Completion of High School
Work Experience: Minimum one (1) year of experience working in a hotel required; two (2) years preferred. Additional experience is an asset.