Membership Administration Services Coordinator Job

Job Type: Permanent, Full-time
Work Hours: 30 hours per week (Availability on the weekend is required)
Wage: $36.60/hour
Start date: ASAP
Benefits: We offer a competitive benefits package that includes extended health and dental, an employee pension plan and employee assistance program (EAP).
Work Location: 950 West 41st Ave. Vancouver, BC V5Z 2N7

Company summary:
The Jewish Community Centre of Greater Vancouver is a charity whose mission is to provide leadership in cultural, recreational, educational and social activities to the Jewish and general communities in the Oakridge area of Vancouver. It sees 300,000 visits per year, and provides amenities and services including swimming, theatre, dance, seniors care, early childhood education, day care, fitness facilities, a café, art gallery, and multi-purpose rooms.
We are committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and achievement as well. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, beliefs, age, ancestry, colour, family status, gender identity or expression, marital status, physical or mental disability, place of origin, political belief, race, religion, sex and sexual orientation.

Position Summary:
This position serves as the central administrative coordinator between the Membership Department and the Finance Department, ensuring accurate, efficient, and systematic back-office operations.
The role focuses on streamlining administrative processes, handling participants' administrative requests, overseeing and implementing administrative procedures, processing financial transactions, and tracking payments while maintaining precise documentation.
Acting as a “one-stop shop” for all administrative inquiries within the Membership Department, the role enables the Membership team to focus on sales, service, member relations, and revenue growth while ensuring all financial and office operations run seamlessly and accurately.
Reports To: Director of Membership and Facility Rentals

Key Responsibilities:
●Support the implementation and integration of the ERP system within the Membership Department.
●Conduct monthly reviews and follow-ups on overdue memberships to ensure payment flow.
●Perform administrative oversight of transactions and registrations carried out by Membership Associates.
●Establish work priorities, delegate work to Member and Guest Services Associates, and ensure deadlines are met and procedures are followed.
●Monitor and track payments; manage updates and collections and perform reconciliations for external stakeholders accordingly.
●Resolve complex inquiries verifying accuracy ensuring proper adjustments.
●Process member inquiries, including reciprocal letters for members, employer verification letters, and gifted membership.
●Oversee the handling of members’ records and ensure all information is managed in compliance with data privacy regulations.
●Oversee office equipment and supplies inventory and coordinate orders as needed.
●Assist in development and continuous improvement of Membership staff onboarding and training including development of training materials and delivery of in person training.

Qualifications & Skills

●Completion of secondary school is required
●Bachelor’s degree in business or public administration is an asset.
●2~3 years of experience in administration-related roles, preferably within a non-profit organization.
●Excellent written and verbal communications skills is a requirement, while the ability to communicate in languages other than English is an asset
●Highly organized, proactive, and detail-oriented with excellent time management abilities.
●Strong interpersonal and communication skills; ability to work effectively with diverse populations.
●Team player who is keen to learn and develop themselves while working in a team
●Quick learner and excellent multi-tasker
●Excellent keyboard typing skills and well-versed in Microsoft Office software and Registration Systems/CRMs
●Detail-oriented, systematic, careful, and energetic
●English is required

Health/Dental Benefits, Retirement Benefits

The Jewish Community Centre of Greater Vancouver is a charity whose mission is to provide leadership in cultural, recreational, educational and social activities to the Jewish and general communities in the Oakridge area of Vancouver. We are committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and achievement as well.