Manager Job

An ideal candidate will be passionate about delivering exceptional guest experiences, managing a high-performing team, and driving operational excellence. This role is critical in maintaining the restaurant's reputation for quality and service while achieving financial goals.
Anticipated Start Date: Immediately
Location: 102-650 Hwy 7 E, Richmond Hill, ON, L4B 2N7 Canada
Terms of Employment: Permanent Full-time by shifts including evening, weekend and holidays
Salary: $65,000 – $73,000 per year
Benefit: Health Insurance Coverage (operational), Paid Vacation Days.

Duties and Responsibilities:
• Plan, organize and lead the daily operations of the restaurant, ensuring excellent customer service and maintaining a clean, welcoming dining environment.
• Recruit, train, and develop staff, ensuring alignment with company standards and fostering a culture of continuous improvement. Implement management policies and reward systems to enhance staff performance and growth.
• Conduct regular staff performance reviews and provide coaching or additional training as necessary.
• Create weekly staff schedules, ensure smooth shift transitions, and monitor staff performance to optimize service efficiency.
• Oversee inventory control, including restaurant supplies, sauces, and utensils. Negotiated arrangement with suppliers as needed. Perform regular checks on inventories to monitor revenue and price adjusting.
• Ensure that guests receive exceptional service by maintaining high standards for food quality, presentation, and table-side interaction typical of hotpot dining.
• Address and resolve customer complaints promptly, ensuring a positive experience for all guests. Maintain efficient communication between front-of-house and kitchen staff to support smooth operations.
• Gather and analyze customer feedback to refine offerings and enhance loyalty.
• Participate in management meetings to discuss customer feedback and operational challenges and contribute in determining, implementing and enhancing operational procedures and restaurant services.
• Responsible for daily, monthly, quarterly and yearly financial statements and reports.
• Ensure the services meet the head office standers and government legislation and regulations are met.
• Coordinate marketing campaigns and social media outreach to promote the chain’s unique hotpot experience. Monitor restaurant reputations on social media platforms, increase positive online reviews quota to meet.

• Completion of post-secondary education is required. Programs in related to hospitality and business management field is preferred.
• Minimum 1 year of experience in food service industry in management role is required.
• Fluently in English. Be able to speak Chinese is an asset.
• Strong multitasking ability and experience working in a fast-paced environment.
• Exceptional problem-solving skills and a proactive attitude.
• Strong leadership, organizational, and interpersonal skills. Ability to handle customer concerns professionally and ensure smooth team collaboration.

If you are interested in applying for the position and to work in our team, please send your resume to [email protected] and reference 25-RH1 on the subject line. please do not call, only resumes received by email will be considered and only successful candidates will be contacted for an interview.

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave

Thumbs Up Hot Pot Ltd. is one of the largest hotpot chains in the world, with over 1300 locations worldwide. We take pride in our commitment to delivering authentic Chinese flavors, premium ingredients and exceptional customer service. We are currently seeking a passionate and experienced Manager to join our team at our Richmond Hill location.