Loss Mitigation Specialist I Job

The Loss Mitigation Specialist I provides exceptional customer service through loss mitigation administration, reporting, and ancillary functions, managing special requests within communicated service level agreements.

What You'll Do

• Process partial lien releases and special requests (e.g., Release of Liability, Easements, Subordinations) in accordance with Bank, investor, and insurer guidelines.


• Review and prepare lien releases and DMV mobile home title releases for execution by senior leadership.


• Track and monitor special requests using internal systems (e.g., CSG Assyst) and update procedures as needed.


• Collaborate with sub-servicers to resolve issues and ensure accurate handling of special requests.


• Monitor foreclosure and bankruptcy processes to ensure compliance with investor and statutory requirements.


• Order appraisals, inspections, and Broker Price Opinions to support loss mitigation efforts.


• Coordinate with investors and sub-servicers to determine borrower eligibility for loss mitigation programs and ensure compliance.


• Conduct monthly and quarterly reporting, including non-accrual reviews, TDR recommendations, and ASC310 reports.


• Manage real estate owned loans guaranteed by Farmer Mac, including marketing, sale recommendations, and delinquency reporting.


• Perform additional duties as assigned, including backup support for loan setup and reporting functions.

What You'll Need

• Associate's degree in business or related field.


• A minimum of 1-2 years of experience working with loss mitigation, foreclosures, bankruptcies, special requests preferred.


• Strong knowledge of collection policies, laws, and regulatory compliance.


• Excellent communication, follow-up, problem-solving, and analytical skills.


• Proven ability to work independently, manage multiple priorities, and perform under pressure.


• Skilled in resolving issues across departments while maintaining professionalism and confidentiality.


• Comfortable interacting with diverse personnel at all organizational levels.