Loan Servicing Assistant Job

Loan Servicing Assistant - Columbia, SC (Hybrid)

The Loan Servicing Assistant supports the servicing of mortgage loans. Work may entail working with sub-servicers on default and/or non-default loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customers, investors, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining the appropriate course of action.

What You'll Do:
- Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
- Enter, monitor, and close cases in the Bank's case management system.
- Create and track escalated requests and complaints in CSG Assyst.
- Retrieve, maintain, and update customer account information across systems.
- Collaborate with sub-servicers to process adjustments, corrections, and changes.
- Review and execute interest rate reduction modifications and recast requests.
- Ensure compliance with mortgage regulations, policies, and service standards.
- Scan and update executed documents and loan data in sub-servicing systems.
- Prepare and review reports for audits, investor requirements, and regulatory reviews.
- Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.

What You'll Need:
- High school diploma required.
- 2-3 years of customer service experience; 1-2 years of mortgage experience preferred.
- Strong follow-up, problem-solving, and analytical skills.
- Excellent written and verbal communication abilities.
- Proficient in Microsoft Office and other business applications.
- Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
- Maintain confidentiality and professionalism at all times.