Linen Runner / Houseman Job

Position Description

Unique. Stylish. Entirely Radisson Blu. Upper upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.

The Linen Runner's specific job responsibilities include, but are not limited to:

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality:

• Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware to the service landing area


• Clean and vacuum exterior entry and hallways


• Ensure guest laundry and dry-cleaning orders are attended to promptly


• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs


• Promptly handles guest complaints or requests and refers to supervisor if unable to handle


• Ensures that all rooms or suites are secured upon leaving the guest room or suite

• Maintain high standards of cleanliness and presentation in all back-of-house areas and customer areas


• Maintain hotel corridors and service landings daily, by vacuuming, spot cleaning and reporting any damaged areas


• Assist Room Attendants by stripping check out rooms in adherence to housekeeping policy


• Removes all soiled linen from guest rooms, hallways, and service landings


• Separates linen and terry from the linen chute and places in respective bins


• Brings soiled linen to the loading dock for pick up and assists with new linen delivery


• Stocks housekeeping closets and maintains the organization of each floor's closest


• Delivers additional linen and terry to the Room Attendants when requested


• Provide information and service to guests, on request, while exhibiting a friendly behavior


• Report any maintenance issues immediately to manager, including all furniture, fittings and equipment


• Complete all periodical tasks and special projects, such as flipping mattresses, cleaning curtains, etc.


• Store all soiled and clean laundry in line with company policy and complete the required documentation


• Fulfill all reasonable requests from guests, to ensure their comfort, satisfaction and safety


• Report any security issues to the supervisor immediately


• Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings

Works as a Team member to maintain pleasant work environment:

• Maintain a positive inter-departmental relationship through the hotel and with outside vendors.


• Follows the Carlson Attendance Policy.


• Reports to work dressed according to Carlson Grooming Standards.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service


• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems


• Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis


• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to our guests

POSITION REQUIREMENTS:

• Ideal candidate will have a minimum of one year hospitality experience in housekeeping


• Strong verbal and interpersonal skills


• Works well independently or as part of a team


• Strong attention to detail, organized, multitask, and time management skills a must


• Commitment to exceptional guest service


• A positive attitude


• Adhere to the policies and procedures of the hotel

PHYSICAL DEMANDS:

• Perform repetitive hand and arm movements


• Ability to lift, pull, push up to 50 pounds


• Must be able to squat, bend, kneel and twist


• Ability to stand for long periods of time


• Occasional lifting of more than 50 pounds

Brand
Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.