KBB Buyer - Princeton BMW Job

Principal Purpose of Position:

• Cultivate purchases of used vehicles direct from customers.

• Work all leads from KBB ICO via Dealer Socket, Automotive Mastermind, Vauto Reports and turns from sales associates.

• Document all pertinent data and communications in Dealer Socket (DS) and Automotive Mastermind (AMM).

• Determine the most effective way to stay in contact with the customer, plan next action and ensure proper notation in DS and AMM.

• Execute appraisals by utilizing vendor software and follow process prescribed by the GSM.

• Provide written offers.

• Ensure every customer receiving an offer is introduced to a sales manager.

• Maintain and improve customer relations with every interaction.

• Perform all other duties and special projects as assigned.

Education and/or Training:

• Ability to use computer software programs such as Microsoft Outlook, Work and Excel.

• Experience with vendor software such as Automotive Mastermind, Dealer Socket and CDK preferred.

Relevant Work Experience:

• Previous customer service experience preferred.

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