IT Support Technician Job

Job Summary:
The IT Technician will provide onsite support to Technology Services by deploying and installing IT equipment, imaging and configuring devices, and managing surplus hardware. This role involves hands-on technical work with Windows laptops, desktops, thin clients, and peripherals, ensuring efficient setup and troubleshooting to support organizational technology needs.
Responsibilities:
• Deploy, install, and configure Windows laptops and desktops using Microsoft Configuration Manager (MECM) and Workspace ONE.
• Manage Dell Wyse all-in-one thin clients with Wyse Management Suite.
• Troubleshoot hardware and install peripherals as needed.
• Conduct high-volume workstation deployments and equipment staging.
• Process surplus IT equipment including disconnecting, moving, inventorying, and organizing retired desktops, monitors, servers, and peripherals.
• Assist with other technical activities as required by project needs.
Required Skills & Certifications:
• Experience with Windows device imaging and configuration tools such as Microsoft Configuration Manager (MECM) and Workspace ONE.
• Familiarity with Dell Wyse thin clients and Wyse Management Suite.
• Hardware troubleshooting and peripheral installation skills.
• Ability to perform physical tasks including lifting and moving equipment up to 20 pounds.
• Valid transportation to onsite work locations.
Preferred Skills & Certifications:
• Prior experience supporting high-volume workstation deployments.
• Knowledge of IT asset lifecycle management and surplus processing.
• Ability to work under direction within a team environment.
Special Considerations:
• Work requires frequent physical activity including standing, walking, bending, and lifting equipment.
• Must follow established safety procedures and be able to perform essential job functions with or without accommodation.
• Work is onsite within a limited geographic area; no extensive travel expected.
• Submissions may be reviewed and interviews conducted prior to the final application deadline.
Scheduling:
• Work performed onsite primarily between two adjacent bases within approximately a half-mile radius.
• Scheduling will be determined based on project timelines and workload demands.