IT Support Technician Job

**Job Duties**

The IT Support Technician will be responsible for maintaining and supporting the company’s IT infrastructure and assisting staff with technical issues. Key responsibilities include:

- Provide technical support to staff for hardware, software, and network-related issues
- Troubleshoot and resolve system, application, and connectivity problems in a timely manner
- Install, configure, and maintain desktops, laptops, printers, and related IT equipment
- Set up and manage user accounts, access permissions, and security settings
- Monitor system performance and ensure optimal operation of IT systems
- Perform routine maintenance, updates, and backups of systems and databases
- Assist in implementing and improving internal IT systems and workflows
- Maintain records of IT issues, resolutions, and system configurations
- Coordinate with external IT service providers when necessary
- Provide basic training and guidance to staff on IT systems and best practices

**Job Requirements**

- Completion of a college diploma in computer science, information technology, or a related field
**OR** equivalent work experience in IT support

- Minimum 1 year of experience in IT support or technical help desk role
- Strong knowledge of Windows operating systems, office software, and basic networking
- Ability to troubleshoot hardware and software issues independently
- Strong communication and problem-solving skills
- Ability to work in a fast-paced business environment
- Attention to detail and good documentation habits

**About the Company** HQ Packaging Ltd is a growing packaging solutions provider specializing in customized packaging products and logistics support for commercial clients. Our operations rely on efficient IT systems to manage production workflows, inventory tracking, and customer communications.