IT Support Specialist Job

Job Description: This position covers planning and delivery of customer support services including installation, troubleshooting, user assistance, and training. Provides ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provides hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands.

Primary Duties and Responsibilities

• Diagnosing and resolving problems in response to customer reported incidents


• Planning and analysis of work processes


• Researching and reporting trends and patterns of problems


• Defining business process into cloud-based processes


• recommending cloud solutions


• Developing training materials and performing computing/information system training sessions, Developing and maintaining problem tracking databases


• Preparing business cases and ensuring the rigorous application of information security/Cybersecurity policies, principles, and practices

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