Position Summary: Part of overall IT Infrastructure team to provide first and second level support to internal IT customers. To maintain and enhance existing infrastructure systems throughout the organization including Windows 10/11 computers, Office 365, networked printers, cellular phones, and windows server environments. This position is part-time and is onsite in our Libertyville office.

Major Responsibilities

• Work closely with Support Team to address Snap-on Credit Associate technical issues. This includes taking associate calls, working with the Support Team ticketing system, and follow-up communication once issues are resolved
• Build, configure, support, and diagnose Snap-on Credit’s Libertyville office Windows 10/11 computers
• Participate in team projects that enhance the quality or efficiency of the IT Infrastructure and Support Team
• Develop, define, and communicate user/technical procedures for products supported by the IT Infrastructure and Support Team
• Interact with other departments to implement and maintain critical applications and solutions to improve productivity
• This position has frequent in-person and phone contact with users, peers, and managers
• Strong ability to investigate, upgrade, and stage new technologies as needed

• Working knowledge of Window 10/11 operating system
• Working knowledge of Microsoft Office productivity suite.
• Initial education in Computer Studies or other technical field
• Effectively communicate technical issues in simple terms to fellow associates
• Clear communication with fellow IT team members and Management team
• Able to adapt to a changing environment and priorities