IT Analyst II - Data Center Job

This is an opportunity to join a collaborative team that understands and demonstrates service excellence. In this role, you will provide network services to support the organization’s business operations and growth. This includes configuring and maintaining network infrastructure, server, storage and telecommunications systems, and assists in system rollouts and depositions. 

This position is expected to be hybrid. 

NYC Salary Range - $94,182 - $105,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
• Administer enterprise backup, recovery, and manage tapes.
• Administer data archiving systems.
• Assist SAN admin with enterprise storage connectivity: zoning, cabling, HBA and multi-pathing.
• Assist SAN admin with SAN site-to-site replication.
• Install and maintain datacenter equipment, knowledge of server hardware a plus.
• When required, provide advanced user or developer system support.
• Troubleshoot technical issues and provide timely problem remedies.
• Manage time and maintain service record; clearly specify network problems and escalate to appropriate resources.
• General Windows and LINUX knowledge: in particular for RAID, partitioning, EXT3 & NTFS security.
• Install, configure, and maintain applications and system software as required by the organization.
• Update and install system patches and firmware according to organization policy.
• Attend business meetings; document and communicate network requirements.
• Provide documentation for organization specified system configurations, operation run books, policies and procedures.
• Support Data Center rack space, cooling and power.
• Cross-train designated personnel for back-up purposes.
• Participate in Credit Union training and development programs.
• Perform additional responsibilities as assigned.
• Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

• Associate’s degree, or some college coursework completed
• 2 years of professional IT work experience, preferably in the storage/backup area
• Relevant professional technical certifications such as EMC, Microsoft, Commvault or equivalents
• Full range of data protection knowledge
• Commvault experience is a plus
• Strong analytical ability/problem solving skills
• Ability to work independently and within a team environment to complete assigned projects in a timely manner
• Strong interpersonal, verbal and written communication skills
• Able to multi-task, taking on several initiatives at once
• May need to lift or move objects up to 50 pounds and/or travel to DR site, branches, ATM locations and remote offices
• May require work on weekends or other extended hours
• Critical system outages and system upgrades may require 24/7 coverage on short notice