Housekeeper/Room Attendant Job

Position Description

Position Responsibilities:

Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the only hotel connected to the Mall of America.

Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality:

Per brand standards, cleans assigned guest rooms or suites which include making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom while following the guidelines of the Self Inspection checklist.

Empty all trash containers.

Restock useable items in guest rooms or suites, i.e., soap, towels, paper items.

Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware to the service landing area.

Clean and vacuum exterior entry and hallways.

Keep linen closets and supply areas clean and organized.

Ensure guest laundry and dry-cleaning orders are attended to promptly.

Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs.

Promptly handles guest complaints or requests and refers to supervisor if unable to handle.

Ensures that all rooms or suites are secured upon leaving the guest room or suite.

Stock cart at the beginning and end of every shift.

Completes all Self-Inspection checklists and returns daily boards to the Housekeeping Office Coordinator.

Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.

Works as a Team member to maintain pleasant work environment:

Maintain a positive inter-departmental relationship through the hotel and with outside vendors.

Follows the Carlson Attendance Policy.

Reports to work dressed according to Carlson Grooming Standards.

Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations:

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guests.

Position Requirements:

REQUIREMENTS:

Minimum of one year hospitality experience in housekeeping;

Strong verbal and interpersonal skills;

Works well independently or as part of a team;

Strong attention to detail, organized, multitask, and time management skills a must;

Commitment to exceptional guest service;

A positive attitude;

Adhere to the policies and procedures of the hotel.

PHYSICAL DEMANDS:

Perform repetitive hand and arm movements;

Ability to lift, pull, push up to 50 pounds;

Must be able to squat, bend, kneel and twist;

Ability to stand for long periods of time;

Occasional lifting of more than 50 pounds.

Brand
Radisson Blu

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.