Hotel Manager (Guest Service Manager) – Lexington, MA Job

We’re hiring a Hotel Manager / Guest Service Manager for our 70-room boutique hotel in Lexington, MA. This full-time leadership role is ideal for an experienced hospitality professional who thrives in a hands-on environment and is passionate about delivering exceptional guest experiences.

If you’re looking for a Hotel Manager job in Lexington with strong growth potential and competitive pay, this is the opportunity for you.

What You’ll Do:
-Oversee all Front Desk operations, including check-in and check-out procedures
-Hire, train and schedule Guest Service Agents and Night Auditors
-Actively engage with guests in the lobby to ensure a high level of satisfaction
-Resolve escalated guest concerns and service issues
-Monitor labor costs and manage department budgets
-Oversee daily accounting processes and ensure billing accuracy
-Maintain compliance with brand and property service standards

What We’re Looking For:
-3–7 years of hotel or hospitality management experience
-Proven leadership skills in a Front Desk or Guest Services role
-Strong problem-solving and communication abilities
-Experience with hotel Property Management Systems (PMS)
-High School Diploma or GED preferred
-Eligible to work in the U.S.

Why You’ll Love Working Here:
-Salary range: $65,000–$70,000 annually
-Full-time, flexible schedule (day, night and weekend shifts)
-Health insurance
-401(k) plan
-Paid time off
-Free employee meals
-Opportunity to grow within a respected boutique hospitality operation

Health/Dental Benefits, Retirement Benefits, Paid Holidays, Vacations, and Sick Leave