Hotel Front Desk Manager Job

Hotel Feng, BW Signature Collection Hiring Hotel Front Desk Manager

Hotel Feng, BW Signature Collection is a hotel located near Parksville Beach, offering fantastic local attractions at an affordable rate. With comfortable and convenient amenities, our hotel is an excellent choice for both business and leisure travellers. We are currently seeking a full-time Hotel Front Desk Manager to join our team.

Position: Hotel Front Desk Manager
Full Time: Yes (35 hours per week)
Term: Permanent & Indeterminate job position
Work Location: 424 West Island Highway, Parksville, British Columbia V9P 1K8
Start Date: As soon as possible

Duties:
1. Develop, implement, and evaluate front desk policies, procedures, and service standards to ensure efficient daily operations.
2. Prepare budgets, monitor revenues and expenses, and participate in the development of pricing and promotional strategies for the front office department.
3. Recruit, train, and supervise front desk staff, oversee training programs, and set work schedules.
4. Negotiate with clients for the use of hotel facilities for conventions, banquets, receptions, and other functions.
5. Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction.
6. Perform front desk duties including guest check-in and check-out, reservation management, billing, and payment transactions.
7. Monitor daily occupancy and forecasting reports, and coordinate with housekeeping and maintenance departments to manage room status and readiness.
8. Ensure all cash, credit card, and change funds are balanced throughout each shift, and prepare daily financial reconciliations.
9. Maintain the lobby and front desk area to ensure it is clean, organized, and welcoming for guests.
10. Negotiate with suppliers for the provision of materials and supplies needed for front office operations.

Requirement:
1. At least completion of university degree or college diploma, higher education in customer service or hospitality is preferred
2. Several years of experience within the accommodation industry are usually required
3. Good verbal communication ability in English is required
4. Excellent customer service skills
5. Strong organizational and multitasking abilities
6. Ability to handle high-pressure situations with a calm and professional demeanor

Compensation: $39.90 per hour

Vacation: Two weeks of paid vacation or 4% of gross salary each year during the term of this Agreement after 3 months’ probation.

Health Insurance: The Employer agrees to provide health insurance at no cost to the foreign worker until such time as the worker becomes eligible for provincial health insurance coverage

How to Apply: Please do not call regarding the posted position. While we thank all applicants for their interest, only those selected for an interview will be contacted. Interested candidates should send a resume to [email protected] with "Hotel Front Desk Manager" in the subject line.