Hotel Front Desk Manager Job

We currently have an exciting opportunity for you to bring your skills, knowledge, and expertise as a dedicated Hotel Front Desk Manager. Come to join us.

Your duties and responsibilities will include the following:
• Oversee all front desk operations, including check-in/check-out, reservations, billing and guest services.
• Supervise, schedule and train front desk staff.
• Manage room inventory and reservations across the property management system (PMS) and third-party booking channels to maximize occupancy and minimize overbookings.
• Ensure accurate cash-handling, nightly cashiering, credit-card settlements and daily financial reconciliation and reporting.
• Resolve guest issues, complaints and service recovery in a professional, timely manner.
• Handle group arrivals/departures and special requests; liaise with corporate or travel agents as required.
• Coordinate daily with housekeeping and maintenance to ensure rooms are cleaned, stocked and ready for guests and to report repair needs.
• Maintain accurate records for audits, lost-and-found, incident reports and guest correspondence.

Requirements:
• College Diploma
• At least 1 year of relevant working experience
• Possesses and able to carry out work with the following characteristics:
Client focus, Flexibility, Initiative, Team player

Work location:
5218 46 St, Olds, AB T4H 1P6

Please send your resume to:
[email protected]
**Only qualified candidate may be contacted.