Help Desk Technician Job

We are seeking a knowledgeable and customer-focused Help Desk Technician to join our team. The ideal candidate will have a strong understanding of IT systems, troubleshooting, and network support, with the ability to diagnose and resolve issues efficiently while providing excellent service to end users.

Wireless Tek Inc.
6004 Country Hills Blvd NE, Suite 1050
Calgary, AB, T3N 1A8

Salary: $36.00 per hour
Hours: 35–40 hours per week
Employment Type: Permanent, Full-time
Start Date: As soon as possible
Job positions: 1

Languages: English

Education: College, CEGEP, or non-university certificate/diploma
(program of 3 months to less than 1 year)

Experience: 1 year to less than 2 years of relevant experience

Key job responsibilities:

- Respond to user support requests by identifying, diagnosing, and resolving technical problems related to computer hardware, software, networks, and peripheral equipment.

- Provide step-by-step guidance, training, and technical advice to users experiencing difficulties with systems, applications, or equipment.

- Install, configure, and maintain computer workstations, operating systems, software applications, and required cables or peripherals.

- Set up accounts, permissions, and access to computer networks and business systems in accordance with company protocols.

- Monitor and document the performance of computer systems and networks, and escalate issues when necessary.

- Consult technical manuals, user guides, and documentation to research solutions and implement corrective measures.

- Maintain a detailed log of problems, diagnostics performed, and solutions applied for use by the technical support team.

- Provide onsite support for Internet connectivity, network access, and internal business systems.

- Deliver professional customer service while addressing user concerns, ensuring timely and effective technical support.

How to apply:

Email your resume to [email protected]