Help Desk Analyst Job
If this is a scam...
Mark as SPAM
Thank you for helping!...
Undo
Employer: vTech Solution Inc
SpiderID: 14241077
Location: Montgomery, Alabama
Posted: 9/17/2026
Wage:
Priority Review Date: 10/17/2026
Job Code / NOC / SOC:
Category: Management
Job Description:
Job Summary
Seeking an entry-level Help Desk Analyst to join the Finance department, providing frontline technical support and issue resolution for a 6-month contract with potential conversion to a merit position.
Key Responsibilities
• Provide first-level technical support and troubleshooting for end users
• Log, track, and resolve help desk tickets in a timely manner
• Escalate complex issues to appropriate technical teams
• Assist with hardware, software, and system access issues
• Maintain accurate documentation of support requests and resolutions
• Support onboarding/offboarding and routine IT service requests
Required Skills & Certifications
• High School (minimum education)
• Entry-level experience
• Must pass Standard Background Check and Drug Screen
• Must complete E-Verify and Temporary Worker Agreement confirmation
• Must be eligible to work in the US without sponsorship
• Confirmation required on eligibility for conversion to Merit
Preferred Skills
• Basic familiarity with help desk ticketing systems
• Strong customer service and communication skills
Scheduling
• Onsite
• Hours: 40/week
• Interview: Video first, then in-person for finalists
Seeking an entry-level Help Desk Analyst to join the Finance department, providing frontline technical support and issue resolution for a 6-month contract with potential conversion to a merit position.
Key Responsibilities
• Provide first-level technical support and troubleshooting for end users
• Log, track, and resolve help desk tickets in a timely manner
• Escalate complex issues to appropriate technical teams
• Assist with hardware, software, and system access issues
• Maintain accurate documentation of support requests and resolutions
• Support onboarding/offboarding and routine IT service requests
Required Skills & Certifications
• High School (minimum education)
• Entry-level experience
• Must pass Standard Background Check and Drug Screen
• Must complete E-Verify and Temporary Worker Agreement confirmation
• Must be eligible to work in the US without sponsorship
• Confirmation required on eligibility for conversion to Merit
Preferred Skills
• Basic familiarity with help desk ticketing systems
• Strong customer service and communication skills
Scheduling
• Onsite
• Hours: 40/week
• Interview: Video first, then in-person for finalists
Contact Information:
| Contact Name: vTech Solution Inc | Type: |
| Company: vTech Solution Inc | |
| Web Site: https://www.vtechsolution.com/ | |