Help Desk Analyst Job
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Employer: vTech Solution Inc
SpiderID: 14247709
Location: Dauphin, Pennsylvania
Posted: 9/30/2026
Wage:
Priority Review Date: 10/30/2026
Job Code / NOC / SOC:
Category: Information Technology
Job Description:
Job Summary
The Help Desk Analyst provides first-level call center and application support by assisting users with logins, password resets, application access, and issue resolution. This role handles phone and email requests, creates support tickets, escalates unresolved issues, and supports basic technical tasks.
Key Responsibilities
• Respond to help desk calls and emails
• Troubleshoot login, reset, and application support issues
• Create and manage ServiceNow incidents
• Escalate issues to the appropriate technical teams
• Perform basic computer repairs, software installs, and updates
• Assist with reports, equipment support, and other assigned technical tasks
Required Skills and Certification
• 3+ years of help desk phone and email support experience
• Experience with ServiceNow incident creation and escalation
• Experience with computer repair and software installation
• Ability to troubleshoot user and application issues
• Strong communication and teamwork skills
Preferred Skills and Certification
• Experience in call center support
• Familiarity with business application troubleshooting
• Experience supporting basic equipment and data center tasks
Scheduling
• Location: Dauphin County
• Work Model: Hybrid
The Help Desk Analyst provides first-level call center and application support by assisting users with logins, password resets, application access, and issue resolution. This role handles phone and email requests, creates support tickets, escalates unresolved issues, and supports basic technical tasks.
Key Responsibilities
• Respond to help desk calls and emails
• Troubleshoot login, reset, and application support issues
• Create and manage ServiceNow incidents
• Escalate issues to the appropriate technical teams
• Perform basic computer repairs, software installs, and updates
• Assist with reports, equipment support, and other assigned technical tasks
Required Skills and Certification
• 3+ years of help desk phone and email support experience
• Experience with ServiceNow incident creation and escalation
• Experience with computer repair and software installation
• Ability to troubleshoot user and application issues
• Strong communication and teamwork skills
Preferred Skills and Certification
• Experience in call center support
• Familiarity with business application troubleshooting
• Experience supporting basic equipment and data center tasks
Scheduling
• Location: Dauphin County
• Work Model: Hybrid
Contact Information:
| Contact Name: vTech Solution Inc | Type: |
| Company: vTech Solution Inc | |
| Web Site: https://www.vtechsolution.com/ | |