Head of Presales Job

Job Title: Head of Presales

Name of Employer: Telna Inc.

Address of work location: 20 Bay Street, 11th Floor, Toronto, Ontario, M5J 2N8, Canada

Employment Term: Full-time, Permanent, On-site work

Duties:

• Collaborate with sales, product, and executive teams to identify customer requirements within Canada and global markets.
• Conduct technical discovery sessions to gather business, regulatory, and integration requirements for consumer, enterprise, and IoT connectivity solutions.
• Translate customer needs into technical specifications aligned with Telna’s platforms and Canadian market standards.
• Architect scalable telecommunications and IoT solutions based on Telna’s global connectivity platform, including mobile core, roaming, eSIM/eUICC, APIs, billing, and provisioning systems.
• Ensure designs comply with Canadian telecommunications requirements and industry frameworks (CRTC, GSMA, 3GPP).
• Provide detailed architecture documentation including solution blueprints, integration flows, cloud deployment models, and performance considerations.
• Prepare comprehensive technical proposals, Statement of Work (SOW) documents, solution presentations, and cost models for Canadian and international customers.
• Lead technical responses to RFPs and RFIs, ensuring accuracy, compliance, and alignment with customer expectations.
• Present complex telecommunications solutions to both technical and non-technical stakeholders, including enterprise executives and engineering teams.
• Lead solution demonstrations, platform walkthroughs, and proof-of-concept engagements.
• Address customer concerns by providing expert guidance grounded in telecommunications best practices, Canadian network requirements, and real-world deployment experience.
• Build strong relationships with customer technical teams, ensuring clarity of requirements and confidence in the proposed solution.
• Work closely with engineering, product, operations, and network teams to validate feasibility, ensure solution alignment, and support implementation readiness.
• Provide strategic feedback to product development based on Canadian customer needs, implementation challenges, and emerging trends.
• Act as the escalation point for complex technical evaluations during the sales cycle.
• Maintain in-depth knowledge of Canadian telecommunications technologies, regulatory developments, and market trends including 5G, IoT, cloud-native telecom, and MVNO/MVNE operations.
• Produce white papers, case studies, and technical collateral highlighting Telna’s capabilities within North America.
• Represent Telna as a subject matter expert at industry events, customer workshops, and partner engagements.
• Mentor and develop presales engineers and solution consultants, establishing best practices and standards for proposal development and architecture governance.
• Improve internal presales processes, documentation quality, and cross-team communication frameworks.

Education:

• Bachelor’s degree in Engineering, Telecommunications, Computer Science, or a related field;
• Master’s degree in Telecommunications is preferred.

Experience:

• Minimum of five (5) years of recent, relevant experience in presales, solution architecture, or technical consulting in the telecommunications, cloud, or IoT sectors.
• Strong understanding of US/Canadian/LATAM telecommunications networks, regulatory frameworks, and carrier ecosystem.
• In-depth knowledge of roaming, MVNO/MVNE architecture, IoT platforms, SIM/eSIM technologies, and cloud-native networking.
• Proven ability to architect solutions that meet complex customer requirements and integrate multiple telecom systems.
• Exceptional communication, presentation, and stakeholder-management skills.
• Demonstrated experience leading technical discussions with enterprise customers.
• Experience preparing RFP/RFI responses and technical commercial proposals.
• Strong problem-solving, analytical thinking, and the ability to align technical solutions with business outcomes.

Specific experience and skills are preferred in:

• Familiarity with Canadian telecom standards, roaming regulations, and CRTC guidelines
• Experience with cloud-native architectures (Kubernetes, VPP, NFV/SDN).
• Experience as a senior presales leader or Head of Presales in a telecommunications organization.
• Knowledge of API-driven connectivity platforms and software development integrations.
• Experience supporting customers across North America and international markets.

Salary: CAD $200,000.00 to CAD $210,000.00 per annum with a performance related bonus of up to 25% of the annual salary.

Hours: 40 hours per week

Language Requirements: English

Benefits: Extended health, dental, and vision coverage, laptop, telephone, 15 days paid vacation, three paid personal days and two paid sick days per year.

Applications to be sent to: Pallavi Dhar at: [email protected] - Email only please