Guest Services Supervisor Job

A Guest Services Supervisor oversees the daily operations of a guest services team, ensuring exceptional customer service, efficient check-in/check-out processes, and prompt resolution of guest issues. They also train, supervise, and support guest service staff while maintaining high service standards.

Languages
English

Education
College

Experience
1-2 years

Key Responsibilities:
Supervising and Training:
Overseeing the guest services team, providing guidance, training, and support to maintain service standards.

Guest Interaction:
Addressing guest inquiries, handling complaints, and resolving issues to ensure guest satisfaction.

Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Requisition materials and supplies

Excellent communication and interpersonal skills: To effectively interact with guests and team members.

Strong leadership and supervisory skills: To motivate and guide the guest services team.

Problem-solving and conflict-resolution abilities: To address guest issues and find effective solutions.

Proficiency in relevant software and systems: Such as property management systems.

Knowledge of hospitality industry standards and best practices: To maintain high service levels.

Ability to work flexible hours, including weekends and holidays: Due to the 24/7 nature of the hospitality industry.

Health/Dental Benefits, Paid Holidays, Vacations, and Sick Leave

We are a 3 Star Marriott Franchised Hotel in the Sault Ste Marie City area.