Guest Services Representative - Holman Motorcars Job

Holman Motorcars has an outstanding opportunity for a Guest Services Representative to join their team and the Holman Family!

Job Duties

• Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member

• Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service

• Prepare store for opening: Stock fridges in the Customer Lounge, Set-up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour

• Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce

• Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely

• Aston Salesforce daily check: Reads notes from Leads Queu, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning wed leads with rotation; change close and lost stages as necessary

• Qualifying and Sorting Phone Ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles

• Creating PO’s in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting

• Inventory report for each of 3 brands, twice weekly, new and preowned

• Provide lateral support to the hospitality strategy and process

Education and/or Training:

• High School Diploma or equivalent,

• High school diploma required; related business, marketing, communications degree a plus

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)

• Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.

Relevant Work Experience:

• 2 Years of Customer Service, Hospitality or related administrative or sales support experience

• Familiarity with dealership operations a plus

• Experience working with ultra-high net worth individuals a plus

Compensation: Starts at $20/hr

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